This position will support the Retail Center of Excellence, providing expertise in special projects and Benchmarking. The Laboratory Supervisor leads daily workflow while partnering closely with clients on special projects and benchmarking initiatives. This role ensures accurate, timely, and compliant testing; translates client needs into practical laboratory plans; and delivers clear results, recommendations, and continuous-improvement insights. Higher secondary education (equivalent to HS Diploma)Good written and verbal communication skills. Speaks credibly in area of own expertise. Has demonstrated the ability to communicate in a variety of methods. Proficiency in English Ability to communicate technical information in a non-technical way. Ability to build and maintain good working relationships. Technical Knowledge. Demonstrated ability to coach and train others. Able to develop and present training materials using a variety of methods (group presentations, video, etc.). Ability to analyze data and trends and draw useful conclusions. Has strong customer focus and effective customer service skills. Understands the impact of changes to requirements and can understand and communicate the impact to the test method. Supervises the day-to-day delivery of high-quality testing services. Monitors the daily productivity and quality of work, allocates resources as required and troubleshoot/escalate problems as necessary. Schedules, assigns, reviews and coordinates workflow to assure proper utilization and training of lab staff, ensuring all work is in accordance with regulatory and organizational policy, accreditation/compliance requirements. Provides input into the annual budgetary goals, capital expenditure budget for lab equipment and tactical plans for assigned lab team. Contributes to preparing instructions for test methods, procedures, quality control and maintenance procedures. Examines test samples, test performance and provides input regarding issues and/or problems with test/data sheets. Operates machines and lab equipment, may perform routine maintenance of designated test equipment and laboratory area. Integrates continuous improvement concepts and techniques into all aspects of the job. Under supervision, manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, assist in hiring and ensuring that all policies are understood and adhered to. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. Other duties as directed.