Quality Manager I -

Full Time Location:

Quality Improvement (52550) -

Everett FLSA Status:

Exempt Supervisory Responsibilities:

No Reports to:

Quality Director Union:

No About the Role The Quality Manager I partners with clinical and operational leaders to improve the quality, compliance, and effectiveness of behavioral health services across Compass Health. This position develops, implements, and monitors clinical and administrative quality improvement initiatives while supporting regulatory compliance, documentation excellence, and continuous process improvement. Working collaboratively across programs, the Quality Manager I analyzes performance data, facilitates quality reviews, supports audits, develops training resources, and helps drive organization-wide initiatives that improve client outcomes and operational excellence. Key Responsibilities Quality Improvement & Compliance

• Support quality improvement initiatives across assigned departments and service lines, including policies, workflows, documentation standards, forms, and training.
• Conduct prospective, concurrent, and retrospective chart reviews to evaluate documentation quality and regulatory compliance.
• Recommend improvements to quality review processes and organizational workflows.
• Collect, analyze, interpret, and report performance data to identify trends and improvement opportunities.
• Develop reports, presentations, and recommendations that support leadership decision-making.
• Participate in the development, implementation, and monitoring of Corrective Action Plans (CAPs).
• Assist with external audits and coordinate responses with regulatory and contract entities.
• Review Special Occurrence reports as part of the Quality Team, ensuring timely follow-up and compliance with agency standards.
• Provide backup support to the Chief Quality Officer on compliance, privacy, and risk management matters. Process Improvement & Training
• Assist with policy and procedure development, revisions, and implementation.
• Develop and deliver program-specific training related to quality improvement, documentation, coding, and regulatory requirements.
• Support implementation teams by providing guidance on new projects, forms, workflows, and agency initiatives.
• Facilitate quality improvement workgroups, meetings, conference calls, and cross-functional collaboration.
• Serve as a resource to program leadership regarding policies, procedures, compliance requirements, and quality initiatives.
• Provide consultation regarding clinical documentation and coding best practices.
• Support client and family service concerns related to quality improvement initiatives.
• Serve as a liaison with managed care organizations (MCOs), administrative service organizations (ASOs), and other contract partners.
• Participate in agency committees, community meetings, and regional workgroups that support quality imp.

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