Secondary Responsibility:

Enhanced Care Management (ECM) Support On a limited, as-needed basis, identifies potential ECM candidates and supports eligible ECM members with system navigation and connection to socioeconomic resources. Documents member barriers and shares updates with the ECM team, and participates in ECM case reviews when requested by the Population Health Manager. Ensures all ECM-related documentation is accurate and compliant with regulatory and accreditation standards.

Minimum Position Qualifications Education:

High school diploma or GED required.

Language :

Bilingual (English/Spanish).

Experience/Training:

One year minimum experience working in outreach and customer service within the medical office and behavioral health environments with individuals who struggle with chronic illness, substance use disorders and mental health issues is required.

License/Certification:

Valid CA Driver License and proof of auto insurance. BLS certification is required.

Preferred Position Qualifications Experience/Training:

Community Health Worker (CHW) certificate. Two years of work experience in a similar role preferred. Additional Requirements Able to work flexible hours, including evenings and weekends. Able to work at various health center locations and outreach sites. Must have reliable personal transportation for home visits and community-based work, as well as travel to and from Providence Mission Hospital. Ability to work on-site at Providence Mission Hospital and be granted appropriate hospital system and dashboard access. 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