The Emergency Response Person (ERP) will be a reliable, trustworthy person who lives onsite, to respond to emergencies. ERPs must be able to think quickly and remain calm under pressure. To communicate effectively, ERPs need excellent interpersonal skills and the ability to talk with people seeking their help. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Provide excellent customer serviceAdhere to all company service and operating standardsAssess the level of priority for each call receivedIdentify the appropriate departments, vehicles, and personnel to dispatch to scenesDispatch medical, police, fire, and search and rescue first-responders as appropriateProvide pre-arrival instructions to callersSnow removal and general grounds maintenanceLight cleaning of community bathrooms and other duties as instructed by immediate supervisor

Competencies Customer and Personal Service:

Knowledge of principles and processes for providing customer and personal services.

Communication skills:

ERPs must be good listeners and be able to communicate with members, employees, and third-party organizations.

Interpersonal skills: Someone in this position has constant interaction with co-op members and must be able to maintain a positive demeanor throughout even the most difficult situations. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.