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POSITION SUMMARY

The Emergency Department (ED) Technician assists clinical professionals in providing direct patient care under the direction and supervision of a Registered Nurse (RN). The ED Technician performs basic clinical and technical duties, ensuring safe, efficient, and compassionate delivery of care to all patients within the Emergency Department.

PRIMARY ACCOUNTABILITIES 1.

Collects, records, and reports accurate patient information, while providing routine procedures and basic care to patients in a clean and safe environment as directed by an RN 2. Provides service to patients and families with sensitivity and respect for their expectations, age, cultural and individual needs. 3. Responds to call lights and completes other assigned tasks in a timely manner. 4. Adheres to department service standards such as purposeful rounding, bedside shift report, and white board management to enhance customer communication. 5. Communicates effectively with all members of the healthcare team to promote effective team functioning, additionally seeking feedback and coaching to improve customer experience. 6. Contributes to the customer experience goals as evidenced by positive patient experience scores, comments and other written compliments. 7. Accesses rooms that contain IV solutions, authorized medications and supplies occasionally as directed for patient care accountabilities. 8. Complies to National Patient Safety Goals (i.e. use of two patient identifiers) when accessing patient information and in performing job duties.