Certified Application Counselor Job Title:

Certified Application Counselor (CAC) / Enrollment Specialist Reports to:

Deputy Director Program:

Medicaid Expansion/MassHealth Members Outreach & Enrollment (CCC Network, in partnership with Health Care for All)

Location:

264

Griffin Street, Fall River, MA Status:

Part time 25-27 hours per week, Grant-Funded (one-year term; possible renewal)

Salary:

$22.00/hour

Non-Exempt Position Overview:

Citizens for Citizens, Inc. (CFC) seeks a full-time Certified Application Counselor (CAC) / Enrollment Specialist for the statewide Connecting Communities to Care (CCC) network, coordinated by Health Care For All (HCFA). This role provides culturally responsive outreach, education, and enrollment assistance to the Fall River Community in navigating MassHealth and Health Connector coverage — helping them understand eligibility changes, respond to notices, use the MyServices portal, and apply for, renew, or regain coverage. Priority populations include Medicaid Expansion members ages 19-64, people experiencing homelessness, immigrants and refugees, older adults, people with disabilities, and residents who speak languages other than English. CAC certification is completed through HCFA/MassHealth training after hire, with ongoing support from the statewide network. Principal Duties and Responsibilities (Essential Functions):

Duties include but not limited to:

• Conduct community-based outreach on MassHealth changes, redetermination timelines, and available supports.
  
• Educate residents on MassHealth/Health Connector eligibility, notices, deadlines, and required documentation.
  
• Guide residents in using the MyServices portal and share reliable vaccine information.
  
• Build relationships with local partners (health centers, shelters, schools, faith and immigrant/refugee-serving organizations).
  
• Complete CAC certification training and maintain certification in good standing.
  
• Provide one-on-one help applying for, renewing, or regaining MassHealth and Health Connector coverage.
  
• Resolve coverage gaps, lapses, or denials; maintain accurate, confidential case records.
  
• Screen for and refer residents to Medicare Savings Programs, food assistance, My Ombudsman, and CFC's internal programs (housing, food, childcare, energy assistance).
  
• Participate in HCFA's CCC network trainings and technical assistance; track outreach/enrollment data and submit required reports.

Qualifications & Skills Required:

1. High school diploma or equivalent (Associate's/Bachelor's preferred) or equivalent experience.

2. Willingness to complete CAC certification within first 30-60 days of employment.

3. Strong interpersonal skills; ability to build trust across diverse communities.

4. Ability to learn public benefits eligibility rules and systems; basic computer proficiency.

5. Reliable transportation for local outreach travel.

6. Commitment to person-first, non-stigmatizing approaches to working with people navigating poverty or health system barriers. Preferred (not required):

• Bilingual/multilingual (e.g., Portuguese, Spanish).
  
• Prior experience with MassHealth, Health Connector, or public benefits enrollment.
  
• Experience with older adults, people with disabilities, people experiencing homelessness, or immigrant/refugee communities.
  
• Familiarity with Fall River-area community resources.

Working Conditions:

Combination of office-based work and community outreach (health centers, shelters, events, home visits as appropriate). Occasional evenings/weekends for outreach events; some local travel required.

Physical Requirements:

While performing the duties of this position, the employee may occasionally be required to perform minimal physical duties such as standing, walking, sitting for lengthy periods, and reaching with hands and arms, and stooping. The role requires sitting for periods of time and extensive use of the telephone and computer for case documentation. The employee will regularly travel locally to conduct outreach and may occasionally be required to physically lift up to 25 pounds for files, outreach materials, or event supplies.

Please send resumes to:

Garth Patterson gpatterson@cfcinc.org