Help Transform Healthcare for Older Adults Do you enjoy building meaningful relationships with patients rather than rushing from room to room? Avocare Health Services is a technology-enabled, value-based care organization that partners with leading physician practices to help Medicare patients live healthier, more independent lives. We are seeking compassionate, highly motivated Clinical Health Coaches to provide ongoing support to patients living with chronic medical conditions. This is much more than a traditional Medical Assistant position. You will become a trusted member of each patient's healthcare team, helping them navigate their healthcare journey between office visits while working alongside physicians, nurses, behavioral health professionals, and care coordinators. If you enjoy helping others, solving problems, and making a genuine difference in people's lives, we'd love to meet you. What You'll Do As a Clinical Health Coach, you will: Develop trusted relationships with assigned patients. Conduct scheduled telephone and virtual patient outreach. Encourage patients to actively participate in their care plans. Review remote monitoring alerts and escalate concerns appropriately. Assist patients with chronic disease self-management. Reinforce physician treatment plans. Identify barriers to care, including transportation, food insecurity, medication access, and other social needs. Coordinate services with physicians, specialists, pharmacies, community resources, and caregivers. Document patient interactions accurately in our care management platform. Monitor patient engagement and help improve clinical outcomes. Communicate professionally with physician offices and interdisciplinary care teams. Contribute ideas to improve workflows and patient experience. We're Looking For Someone Who... This role is ideal for someone who: Loves helping people. Builds trust quickly. Has outstanding communication skills. Is confident speaking with older adults. Enjoys solving problems independently. Learns new technology quickly. Takes initiative without waiting to be asked. Demonstrates professionalism every day. Maintains a positive attitude under pressure. Wants to grow into leadership opportunities. Required Qualifications Medical Assistant certification or equivalent clinical experience. Minimum of 2 years of patient care experience. Strong understanding of medical terminology. Experience communicating with patients by telephone and in person. Excellent customer service skills. Strong written documentation skills. Computer proficiency. Ability to manage multiple priorities while maintaining attention to detail. Preferred Qualifications Experience in any of the following is highly valued: Primary Care Cardiology Internal Medicine Family Medicine Care Coordination Chronic Care Management (CCM) Remote Patient Monitoring (RPM) Remote Therapeutic Monitoring (RTM) Behavioral Health Integration Population Health Electronic Medical Records Salesforce or CRM software Medicare Advantage or Value-Based Care What Makes This Position Different Unlike traditional Medical Assistant positions, you will: ✔ Build long-term relationships with patients ✔ Help improve health outcomes ✔ Work with innovative healthcare technology ✔ Collaborate with physicians and specialists ✔ Influence quality measures and patient satisfaction ✔ Have opportunities for advancement as our organization continues to grow What We Offer Competitive salary Performance incentives Paid training Paid time off Professional development opportunities Leadership advancement opportunities Collaborative team environment Modern technology tools Meaningful work that improves lives The Ideal Candidate We are looking for someone who is: Compassionate Professional Dependable Organized Detail-oriented Resourceful Adaptable Curious Positive Accountable A self-starter A future leader

Pay:

$23.75 - $28.65 per hour Application Question(s): Have you worked in Primary Care, Internal Medicine, or Cardiology? Describe a difficult patient interaction and how you resolved it. Are you comfortable speaking with patients on the telephone for most of your day? Describe a time when you took initiative without being asked. How comfortable are you learning new software applications? Describe your experience documenting patient encounters in an electronic medical record. Have you participated in Chronic Care Management, Care Coordination, or Population Health? Why do you want to help patients with chronic medical conditions?

Experience:

Patient care: 2 years (Preferred)

Work Location:

In person