ESSENTIAL FUNCTIONS

70% Enroll subscribers and dependents for all lines of business as requested via fax, U.

S. mail, and/or e-mail for complex accounts. Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events. Complete monthly reconciliation processes and resolve discrepancies in a timely manner.

20% Coordinate with the Account Installation Team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited. Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.
10% May assist with initial training for new hires and training refreshers for experienced hires. Required Skills
Education Level:
High School Diploma or GED
2+ years in a Healthcare payor organization supporting member Enrollment and eligibility related tasks from a Data Entry perspective.
Must be comfortable with high volume data entry environment and measurement of hourly productivity (10-20 case files per hour or 40+ WPM)
Basic knowledge around MS Suite (especially Excel) is required

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