Emergency Medical Technician/Dispatcher P&F Hennepin County Medical Center paid time off, tuition reimbursement United States, Minnesota, Minneapolis 701 Park Ave (Show on map) Sep 07, 2026 Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities:

We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization. SUMMARY

We are currently seeking a Emergency Medical Technician/Dispatcher P&F to join our EMS department. This full-time will work rotating days, evenings, and nights.

Purpose of this position:

Under general supervision, performs work involving communications by phone, radio and computer related to the provision of pre-hospital Emergency Medical Services and public safety. Is responsible to respond to requests from 9-1-1 centers, EMS field staff, first responder agencies and the public for prehospital Emergency Medical Services. Provides communication, coordination, and support services to EMS field operations in Hennepin County, the Region, and the State of Minnesota. May also be assigned to the field to work as an Emergency Medical Technician.

RESPONSIBILITIES

As an Emergency Medical Dispatcher (EMD): Read, write, spell, and speak in clear, concise English

Use correct telephone answering techniques, defined within policies and procedures

Must operate and be proficient in computer-based systems and Windows based software programs

Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines

Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety

Follow verbal and written instructions

Communicate clearly and distinctly using radio, telephone, and computer equipment

Maintain composure and work accurately in emergency situations

Work in a team-based environment and achieve common goals

Establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public

Accurately enter information into the CAD system while simultaneously receiving information by phone or radio

Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations

Work in a highly structured environment where all communications are recorded or documented and reviewed as public record

Handle multiple priorities and organize workload

Extract information or data from other computer systems

Distinguish and comprehend simultaneous communications from several sources

Perform with a high standard of customer service, professional conduct, and civic responsibility

Use emergency medical questioning techniques and provide medical instructions via telephone when required

Operates base radio console equipment, transmitting and receiving routine and emergency messages

Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines

Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures

Coordinates emergency operations between various departmental personnel and equipment

Operates data terminals for information pertaining to daily public safety operations, and general emergency services

Maintains written logs, files, and computer information in the prescribed manner

Updates computer files and performs other clerical functions and tasks as directed

Promotes effective working relations and works effectively as part of a department/unit team intra and interdepartmentally to facilitate the department's/unit's ability to meet its goals and objectives

Demonstrates physical, verbal and written respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment with an emphasis on customer service

Performs other duties as assigned As an Emergency Medical Technician (EMT), if assigned to the field: Respond to all requests for emergency medical services as directed

Respond to events such as multiple alarm fires, helicopter landings, hazardous incidents, FAA emergencies, and water emergencies

Assess nature and extent of illness or injury and determine appropriate emergency medical procedures

Administer basic life support techniques using accepted standards of patient care

Perform extrication and rescue of victims

May act as a team leader when dealing with emergency responses, including the direction of First Responders to facilitate patient care and transport

Function effectively in assigned role under the Incident Response Plan

Complete thorough documentation of all emergency runs and patient contacts as directed

Operate emergency vehicle to transport sick and injured persons to and from a health care facility

Inspect, clean, and maintain emergency vehicle, supplies, and assigned equipment

Assist in keeping ambulance facilities clean and orderly

Attends all mandatory continuing education and required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards

Follows the hospital and department exposure control plans/blood borne and airborne pathogens

Performs other duties as assigned As a Communication Resource Lead (CRL): Serve as a shift leader for other EMD's

Assists in problem solving with EMD's

In the absence of the ECC Battalion Chief, understands, troubleshoots, and acts as resource for the staff for CAD, Radio, and Telephone

Collaborates with 410 in the absence of the ECC Battalion Chief, during major incidents, special events, or other large scale events

QUALIFICATIONS

Minimum Qualifications Graduation from high school or possession of a GED Preferred Qualifications The equivalent of: One (1) year of full-time paid employment experience in public safety dispatching within the past five (5) years;

• OR•One (1) year of current paid employment with a public safety agency or emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation-using System Status Management (SSM), flexible-dynamic deployment models
  Certification by the State of MN or National Registry of EMT's as an EMT or Paramedic
  Certification by the International Academy of Emergency Dispatch as an EMD
  Completion of an accredited course in 9-1-1 Telecommunications
  Associate Degree (AA, AAS, or AS) in business, business administration, management, education, finance, economics, healthcare, health sciences, public health, communication, computer science, information technology or related field Knowledge/ Skills/ Abilities Excellent communication skills
  Knowledge of computers
  Ability to multitask
  Ability to work in a fast-paced environment
  Ability to work under stress and remain calm and to calm others License/Certifications Must be certified by the State of Minnesota EMSRB as an EMT or Paramedic within eighteen months from the date of hire Must be certified by the International Academy of Emergency Dispatch as an EMD within six months from the date of hire Must have a valid driver's license or state equivalent and must have a satisfactory driving record including no more than two moving violations in the past three years of licensure Must complete an Emergency Vehicle Operations Course (EVOC) or National Safety Council Defensive Driving Course as designated by Hennepin EMS-post hire Must qualify for and maintain a Hennepin County motor vehicle operators permit•post hire You've made the right choice in considering Hennepin Healthcare for your employment.

We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note:

Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Total Rewards Package:

We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.

We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.

For a complete list of our benefits, please visit our career site on why you should work for us.

Department :

EMS

Primary Location :

MN-Minneapolis-Downtown Campus

Standard Hours/FTE Status :

FTE = 1.00 (80 hours per pay period)

Shift Detail :

Day, Evening, Night, Every Other Weekend

Job Level :

Staff

Employee Status :

Regular

Eligible for

Benefits :

Yes

Union/Non Union :

Union

Min :

$31.54

Max :

$48.33

Job Posting :

Sep-07-2026