Job Summary:

Join AgileRank as a Healthcare Technology Field Technician and make a difference for our Veterans. Do you have a passion for technology and a desire to help our nation's heroes? If so, you might be the perfect fit for AgileRank, the leading integrator of Real Time Location System (RTLS) technologies for the Department of Veterans Affairs (VA). We are looking for a field technician who can work directly with our clients, vendors, and service delivery teams. You will be part of the technical team supporting RTLS projects at multiple VA Medical Centers. RTLS is a cutting-edge technology that provides real-time location visibility to support key healthcare applications, including asset tracking, hand hygiene compliance, and patient elopement and wandering prevention. As a field technician, you'll gain valuable technical skills while learning and understanding our client's systems and technologies. AgileRank provides on-the-job training and certification. You'll also have a direct impact on improving the quality and efficiency of care for our Veterans. This position provides an opportunity to grow your career in a dynamic and supportive environment. If you are looking for a challenging and rewarding career that combines your IT skills and love for technology with a meaningful mission, apply today and join our growing team!

Responsibilities:

Responsible for hardware installation, medical equipment tagging, battery management, system audits, and front-line customer support. Provide excellent customer service to VA clients. Work independently to complete assigned tasks in an organized and timely manner. Perform routine maintenance and troubleshooting activities. Provide oral and written feedback for any identified issues, and/or status reporting. Escalate issues to internal team members or vendor contacts, as needed, to provide timely resolution. Attend internal and client-facing meetings as required. Complete other RTLS support activities as required by the site. When not onsite, respond to Help Desk tickets to resolve customer inquiries including troubleshooting technical issues and creating supporting documentation.

Skills and Education:

US Citizenship ( REQUIRED ) Ability to obtain security clearance by the Federal Government. Minimum High school diploma (2-year associate degree preferred) 2 years' experience in a professional services environment supporting technical and non-technical users preferred. Team player with a proactive attitude and the ability to be productive in a dynamic / collaborative environment. Self-starter willing to work with hospital staff to integrate RTLS into everyday business workflows. Strong oral and written communication skills. Proficient in Microsoft Office tools to include Outlook, Teams, Word, Excel, and PowerPoint. Knowledge in one or more of the following: hardware installation and maintenance of Wi-Fi, infrared, and/or wireless devices. Experience with hardware installation including the use of drills, screw drivers, and other tools. Must meet physical requirements (e.g. walk long distances, climb ladders, reach overhead).

Work Locations:

Onsite at Bedford VA facility with travel to other VA facilities throughout

New England:

NH, VT, ME, MA

locations. Travel reimbursable. Work from home one day per week

Other:

Must have reliable transportation to and from the hospital

Job Type:

Full-Time with benefits

Keywords:

RTLS, RFID

(Radio Frequency ID),

Veterans Affairs, CenTrak, Infor LBI, Information Technology, IT Support, Biomedical Engineering, Installation Technician, Field Engineer, Location Services Job Type:

Full-time Pay:

Up to $60,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s): Will you be able to pass a government background check? Are you a US Citizen?

Education:

High school or equivalent (Required)

Experience:

professional services environment support: 2 years (Required)

Location:

Bedford, MA 01730 (Preferred) Willingness to travel: 75% (Required)

Work Location:

Hybrid remote in Bedford, MA 01730