Healthcare General Manager Balance Hormone Center

•2.5 Chandler, AZ Job Details Full-time $65,000

•$75,000 a year 14 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Paid time off 401(k) matching Employee discount Referral program Qualifications Employee onboarding Patient scheduling systems Teamwork Medical documentation Electronic health records (EHR) management Team leadership Coaching Patient complaint handling Metrics Reporting Team development Hiring Professional development support Team training Recruiting Organizational skills Leading team collaboration initiatives Management reporting Outpatient services management Business operations Clinical confidentiality policies Onboarding process management Managing patient records Escalation handling Staffing management Full Job Description Balance Hormone Center

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East Valley, AZ Job Type:

Full-time |

Exempt Salary:

$65,000

•75,000 per year About Balance Hormone Center Balance Hormone Center provides comprehensive hormone replacement therapy and wellness services for men and women. We are a growing healthcare organization committed to compassionate, personalized, and patient-centered care. Our Mission To empower people to feel and function their best through personalized, foundational care. Our Vision To reimagine what wellness feels like in every stage of life. Our Core Values At Balance, we put Patients First , grow Stronger Together , and Raise the Standard in everything we do. Position Overview We are seeking an experienced General Manager to lead the daily operations of a Balance Hormone Center clinic in the East Valley. The General Manager serves as the operational leader of the clinic and is responsible for front

•and back-office operations, team performance, patient experience, workflow efficiency, and compliance with company policies and procedures. The final clinic assignment will be determined based on organizational needs and discussed during the interview process. Candidates must be able to reliably commute to a Balance Hormone Center location in the East Valley. This position works a Monday-Friday schedule consisting of five 8-hour shifts. Clinic operating hours may vary, and the General Manager's schedule may occasionally adjust to support operational and team needs. Key Responsibilities Clinic Operations Oversee daily front

•and back-office operations. Ensure team adherence to company policies, SOPs, and established workflows. Monitor patient flow, scheduling, documentation accuracy, and clinic efficiency. Identify operational challenges and implement timely, sustainable solutions. Maintain a clean, organized, professional, and patient-ready clinic environment. Coordinate with regional and organizational leadership on clinic priorities and initiatives. Support the implementation of new programs, systems, policies, and procedures. Team Leadership Hire, onboard, train, supervise, and develop clinic team members. Establish clear expectations and hold employees accountable for performance, attendance, professionalism, and patient service. Manage employee schedules, staffing coverage, PTO requests, and daily assignments. Conduct performance reviews, coaching conversations, and documented corrective action when necessary. Partner with Human Resources on employee-relations matters and ensure appropriate documentation. Foster a positive, collaborative, and accountable culture aligned with Balance Hormone Center's mission and core values. Recognize strong performance and support employees' continued development. Patient Experience Ensure patients consistently receive compassionate, professional, and personalized service. Manage escalated patient concerns and work toward timely, appropriate resolutions. Listen carefully to patient feedback and identify opportunities to improve the Patient Journey. Document patient concerns, actions taken, and required follow-up. Ensure patient issues are appropriately communicated and resolved. Model a Patients First approach in all interactions and decisions. Performance, Reporting, and Compliance Monitor clinic performance metrics, operational goals, and key performance indicators. Prepare and maintain required operational reports, logs, and documentation. Identify performance trends and develop action plans when goals are not being met. Maintain compliance with company policies, HIPAA requirements, safety standards, and applicable healthcare regulations. Support accurate scheduling, documentation, insurance, payment, and other administrative workflows. Participate in leadership meetings and communicate clinic updates, challenges, and successes. Inventory and Facility Management Manage medical and office inventory, ordering, storage, and supply levels. Monitor inventory usage, expiration dates, and operational costs. Coordinate facility, equipment, technology, and maintenance needs. Ensure the clinic has the resources necessary to support efficient operations and exceptional patient care. Required Qualifications Prior experience managing operations in a medical clinic, healthcare practice, or comparable patient-care setting. Experience directly supervising employees and managing team performance. Demonstrated experience hiring, onboarding, training, coaching, and developing staff. Strong leadership, communication, organization, and problem-solving skills. Experience using electronic medical record systems, scheduling platforms, and operational reporting tools. Ability to manage multiple priorities in a fast-paced healthcare environment. Experience handling escalated patient concerns professionally and compassionately. Working knowledge of medical billing, insurance verification, revenue-cycle processes, or cash-pay healthcare operations. Ability to maintain confidentiality and appropriately handle sensitive employee and patient information. Ability to reliably commute to an assigned Balance Hormone Center clinic in the East Valley. Preferred Qualifications Previous experience as a Medical Office Manager, Practice Manager, Clinic Manager, or General Manager. Experience managing both front

•and back-office healthcare employees. Experience in hormone replacement therapy, wellness, primary care, medical aesthetics, weight management, or another high-touch outpatient setting. Experience with both insurance-based and cash-pay medical services. Experience tracking clinic KPIs and implementing operational improvements. Experience supporting a growing or multi-location healthcare organization.

Compensation and Benefits Salary:

$65,000

•75,000 per year, based on relevant experience and qualifications.

Benefits include:

Health insurance Dental insurance 401(k) with employer matching Health Savings Account Paid time off Paid holidays Employee discounts Employee referral program Schedule Full-time, exempt Monday-Friday Five 8-hour shifts No regularly scheduled weekend shifts Schedule may vary occasionally based on clinic and team needs Why Join Balance Hormone Center? Lead an established clinic within a growing healthcare organization. Make a meaningful impact on team development and the Patient Journey. Help shape clinic operations and improve the patient experience. Work in a collaborative, mission-driven environment. Access continued leadership and career-growth opportunities as the organization expands. Equal Opportunity Employer Balance Hormone Center is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other status protected by applicable law.

Pay:

$65,000.00

•$75,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Paid time off Referral program Application Question(s): If selected, when would you be available to begin employment? This position will be assigned to a Balance Hormone Center clinic in the East Valley based on organizational needs. Are you able to reliably commute within the East Valley Monday through Friday? How many years of experience do you have managing operations in a medical clinic or healthcare setting? What type of medical practice have you managed, and what were your primary operational responsibilities? Have you directly managed both front

•and back-office employees? Please briefly describe the team you supervised. Have you been responsible for hiring, onboarding, training, performance reviews, and corrective action? Please briefly describe your experience. What electronic medical record systems, scheduling platforms, and reporting tools have you used? In your most recent clinic-management role, approximately how many patients did the clinic see each day, and how did you manage patient flow? Tell us about an operational problem you identified in a clinic and the steps you took to resolve it. Tell us about a time you addressed a performance, attendance, or behavioral concern with an employee. What actions did you take, and what was the outcome? What experience do you have with medical billing, insurance verification, revenue-cycle processes, or cash-pay medical services? How would you describe your leadership style? What does putting Patients First mean to you as a clinic leader? What are your annual compensation expectations for this position?

Work Location:

In person