Patient Check-In / Front Desk Coordinator

BRAIN AND SPINE CENTER PLC - 3.7

Chandler, AZ Job Details Full-time $17.50 - $19.50 an hour 1 hour ago Benefits Dental insurance Paid time off 401(k) matching Qualifications In-person patient registration Personal service client interaction documentation Health insurance co-pays Patient question and concern management Maintaining an organized workspace Phone communication Greeting customers Client inquiry handling Patient demographics HIPAA Patient complaint handling Phone call screening Medical scheduling Health information regulatory compliance Customer issue escalation Patient data collection Clinical confidentiality policies Entry level

Full Job Description Benefits:

Paid time off 401(k) matching Dental insurance Position Overview We are looking for a professional, friendly, and highly organized Patient Check-In/Front Desk Coordinator to join our medical clinic. This position is responsible for creating a positive patient experience from the moment a patient walks through the door while ensuring check-in, scheduling, and front-office processes are handled accurately and efficiently. Key Responsibilities Greet patients warmly and professionally upon arrival. Check patients in and verify demographic, insurance, and contact information. Collect copays, balances, and other patient payments when applicable. Ensure all required patient paperwork and forms are completed. Confirm and update insurance information and identification. Notify clinical staff when patients arrive and maintain accurate patient flow. Answer incoming phone calls and direct calls to the appropriate department or staff member. Schedule, reschedule, and confirm patient appointments according to clinic guidelines. Monitor the waiting room and communicate delays appropriately. Handle patient questions and concerns professionally and know when to escalate issues to management or clinical staff. Maintain patient confidentiality and follow HIPAA requirements. Keep the front desk and waiting area organized and professional. Document patient interactions and relevant information accurately. Work closely with providers, nurses/NPs/PAs, billing, scheduling, and other departments. Follow all clinic policies and procedures. Help maintain a positive, respectful, and team-oriented work environment.