Patient Intake Coordinator Better Sleep AZ is looking for a friendly, dependable, and organized Patient Intake Coordinator to join our growing team. This is an entry-level position , and previous medical or dental experience is not required. We are much more interested in finding someone who is great with people, comfortable on the phone, dependable, and willing to learn . Our patients often call us because they are looking for help with sleep-related concerns. The person in this position will often be the first person they speak with, so a warm, professional, and helpful personality is extremely important. What You'll Do Your primary responsibilities will include: Answer incoming patient phone calls Provide a friendly and professional first impression of Better Sleep AZ Schedule new patient consultations and follow-up appointments Gather patient information and complete the intake process Help patients understand the next steps in the scheduling process Make outbound calls to patients when needed Send follow-up faxes and communications to patients' physicians and other healthcare providers Make sure required documents and communications are sent and properly followed up on Keep patient information and communication notes organized and accurate Assist the team with additional administrative and patient-coordination tasks as the position grows Maintain patient privacy and follow HIPAA requirements What We're Looking For The most important qualities for this position are excellent phone skills and friendliness. The ideal candidate is someone who: Is naturally friendly and enjoys talking with people Has an excellent phone presence Communicates clearly and professionally Is patient and helpful when speaking with patients Is comfortable making and receiving a high volume of phone calls Is dependable and arrives to work on time Pays attention to details Can stay organized and follow tasks through to completion Is comfortable using computers and learning new software Can manage multiple tasks without losing track of follow-up items Takes initiative rather than waiting to be told about every small task Works well as part of a small team Is willing to learn and take on additional responsibilities over time Experience No medical experience is required. We are willing to train the right person. Experience in any of the following can be helpful but is not required: Customer service Reception Scheduling Medical or dental offices Call centers Hospitality Administrative work Candidates with strong customer-service experience from other industries are encouraged to apply. About Better Sleep AZ Better Sleep AZ helps patients with obstructive sleep apnea and other sleep-related concerns through oral appliance therapy and coordinated sleep care. We are a growing practice, and this position has the opportunity to expand as the company grows. We are looking for someone who wants to become an important part of the team rather than simply answer phones. Schedule Monday through Thursday 7:45AM to 5PM When applying, please include a short response telling us why you think you would be good at speaking with patients on the phone. We are especially interested in candidates who are friendly, dependable, comfortable communicating with people, and excited to learn.

Pay:

From $16.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

Paid time off

Work Location:

In person