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PetVet Care Centers
Care Coordinator Supervisor - Animal Clinic of Benicia
Career Insights for Clinical Supervisor / Manager
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What they do
A Clinical Supervisor or Manager supervises staff and manages services in a clinical program. May provide clinical supervision for nursing, counseling or home health care staff. Works to ensure quality patient care. Trains and develops clinical staff and manages clinical program budgets.
$122,284 / year median in California
+14% projected growth
Job Description
PetVet Care Centers' Animal Clinic of Benicia is currently seeking a Care Coordinator Supervisor to join our team! At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview Join our team as a Supervisor, Care Coordination who works ensures that clients that come to the hospital are greeted courteously and efficiently, that phones are answered promptly and calls directly properly, and that client payments and other payments are handled according to policies and standards. Supervises care coordinators for the hospital and serves as a care coordinator when staffing levels require it. For over 20 years, Animal Clinic of Benicia in California has proudly served our local community with compassion, dedication, and heart. We're a tight-knit team that values teamwork, positivity, and personal growth — where every team member's role truly makes an impact. Join us and be part of a fun, supportive environment that feels like family while making a real difference in the lives of pets and their people! Key Responsibilities Supervise care coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding care coordination duties Schedule care coordinators according to staffing needs, serving as a care coordinator, as needed Receive client complaints and concerns regarding care coordination, escalating issues to Hospital Manager, as needed Maintains specialist (non-emergency doctors) scheduling information and changes Count cash and/or balance daily transactions, balance cash drawer and make change, as needed Process refunds, returns, and credits, as needed by location Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location Serve as back-up to Hospital Manager for maintenance or building issue resolution Other duties as assigned by Manager. Qualifications (Required) Applicants must be 18 years of age or older to be considered for this position High School diploma or equivalent. At least 1 year of Lead CSR experience in a veterinary setting, including phone triage, team training, scheduling, open availability, and Cornerstone experience. Preferred Skills (Nice to Have) 2+ years of CSR experience and veterinary assistant experience.