GENERAL MANAGER

- Luxury Dog Hospitality Lead a team. Grow a business. Create exceptional experiences for dogs and their families.

FULL-TIME

| Brea, CA

PREMIUM SERVICE LEADERSHIP

The Opportunity:

At Smart Parke, we're redefining what premium dog care looks like. We're looking for an experienced, people-focused General Manager who wants more than simply running day-to-day operations. Our General Managers are business leaders responsible for building exceptional teams, delivering extraordinary guest experiences, and driving the performance of their location. If you're passionate about coaching people, creating memorable customer experiences, and leading a business like it's your own, we'd love to meet you.

ABOUT SMART PARKE

Smart Parke is a luxury dog daycare and boarding company built around one simple belief: Dogs are family. Everything we do is designed to earn the trust of pet parents through exceptional care, hospitality, and professionalism. We believe relationships drive revenue, great cultures create great businesses, and every interaction is an opportunity to build lifelong customer loyalty. Our goal isn't to become the biggest dog daycare company. Our goal is to become the most trusted.

What You'll Own:

• Recruiting, coaching, and developing a high-performing team
• Creating an exceptional experience for every guest and every dog
• Driving daycare, boarding, membership, suite, retail, and add-on revenue
• Managing labor, scheduling, payroll, and operating expenses
• Building a culture of accountability, hospitality, and continuous improvement
• Maintaining the highest standards of dog safety and facility cleanliness
• Resolving guest concerns with professionalism and urgency
• Monitoring business performance and taking action based on key metrics
• Executing company initiatives and operational standards
• Developing future leaders within your team What Great Leadership Looks Like The BEST General Managers don't manage from an office.

They coach employees on the floor. They know their customers by name. They jump in when the team gets busy. They solve problems before they become complaints. They hold people accountable while treating them with respect. Most importantly, they create an environment where employees enjoy coming to work and customers trust us with a member of their family.

What We're Looking For:

• 3+ years of leadership experience in a service-based business
• Experience managing teams, labor, and business performance
• Proven success coaching employees and building strong cultures
• Strong financial and operational decision-making skills
• Excellent communication and problem-solving abilities
• A high level of ownership and accountability
• A passion for delivering exceptional customer experiences
• Comfort working around dogs of all sizes and personalities Pet-industry experience is appreciated but not required.

We are equally interested in leaders from hospitality, hotels, fitness, retail, healthcare, veterinary medicine, restaurants, membership businesses, and other premium service industries. You May Be a

Great Fit If You Have Experience In:

Luxury hospitality, hotels and resorts, fitness clubs, veterinary hospitals, medical spas, retail leadership, restaurant management, membership businesses, family entertainment, and premium consumer services. Why Join Smart Parke? We're building something special. Our mission is to become the premier luxury dog hospitality company by creating exceptional experiences for dogs, their families, and our employees. As a General Manager, you'll have the opportunity to:

• Lead your own business within our company
• Build and develop an outstanding team
• Influence the growth of a rapidly expanding organization
• Work with leaders who value initiative, accountability, and continuous improvement
• Make a meaningful difference in the lives of dogs and the families who love them

SCHEDULE

This is a full-time leadership position. General Managers should expect a flexible schedule that includes evenings, weekends, and holidays as business needs require.

PHYSICAL REQUIREMENTS

Managers should be comfortable standing, walking, bending, lifting up to 30 pounds, and working around dogs of all breeds, sizes, and energy levels. This is a hands-on leadership role, and managers are expected to actively participate in the daily operation.

Compensation:

This is a salary position with an annual base salary of $85,000 per year plus a target performance bonus of $17,000 to $20,000.

SMART PARKE

|

DOGS FIRST. EXCEPTIONAL EXPERIENCES. STRONG LEADERSHIP.

Pay:

From $85,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Opportunities for advancement Paid time off Vision insurance

Work Location:

In person