Job Summary We are seeking a compassionate and organized Patient Care Coordinator to join our team. The primary focus of this role is creating an exceptional patient experience through clear communication, appointment scheduling, treatment coordination, and outstanding customer service. You will serve as an important connection between our patients, referring doctors, and clinical team, helping ensure each patient feels informed, comfortable, and cared for. In addition to patient care, this role will support practice growth through marketing and relationship-building efforts, including referring-office outreach, community engagement, and social media. The ideal candidate is personable, motivated, detail-oriented, and passionate about helping people in a patient-centered, quality-focused dental practice. About Our Practice Merchant Endodontics is a patient-centered, quality-oriented private endodontic practice in Carlsbad, CA. We are committed to providing exceptional patient care in a welcoming, compassionate environment while delivering the highest standard of specialty dental care. We are looking for a Patient Care Coordinator to join our team. Previous dental experience is preferred but not required. This is a unique opportunity for someone who enjoys working with people, has a strong appreciation for customer service, and is excited to play a meaningful role in both the patient experience and the growth of our practice. The ideal candidate is compassionate, hardworking, organized, personable, and confident communicating with both patients and dental professionals. We are happy to train the right person who has the personality, work ethic, and desire to learn.

Responsibilities Include:

Welcome patients and create a warm, comfortable experience from the moment they contact our office Answer phones and assist patients with questions, scheduling, and appointment coordination Communicate with patients regarding their appointments, treatment, and next steps Help ease the concerns of anxious or nervous patients through compassionate communication Coordinate with referring dentists and their teams to ensure a smooth patient experience Maintain a high level of professionalism, organization, and attention to detail Assist with front-office administrative responsibilities and daily office operations Provide exceptional customer service and contribute to a positive team environment Help develop creative ideas to promote the practice and educate patients and referring offices Develop and coordinate marketing initiatives for the practice Help create engaging social media content for Instagram and other platforms Build and maintain positive relationships with referring dentists and dental offices Track and organize marketing and referral activities What We're Looking For Warm, friendly, and outgoing personality Excellent verbal and written communication skills Strong customer-service mindset Compassionate and patient-focused Highly organized and detail-oriented Self-motivated and able to take initiative Creative and comfortable generating new marketing ideas Comfortable using social media and digital technology Professional and confident when communicating with dental offices and healthcare professionals Reliable, hardworking, and a positive team player Previous dental experience is helpful but not required Spanish speaking is a plus Why Join Our Team? Be part of a supportive, close-knit team Work in a modern, state-of-the-art endodontic practice Opportunity to grow your skills in both patient care and marketing Competitive pay Benefits package Opportunity for professional growth and increased responsibility If you are someone who genuinely enjoys helping people, loves creating positive experiences, and would be excited to combine patient care, communication, relationship-building, we would love to hear from you!

Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid sick time Paid time off Paid training Parental leave Retirement plan Vision insurance

Work Location:

In person