Patient Care Coordinator/Front office Innovative Smiles - 2.8 Cerritos, CA Job Details Full-time From $25 an hour 10 hours ago Benefits Dental insurance Employee discount Paid sick time Qualifications Availity Phone communication Dental receptionist Client rapport building Medical scheduling Administrative experience Dental terminology Telephone systems Multi-line phone systems Patient education Office phone management Full Job Description We are seeking an experienced Patient care coordinator / Receptionist to become the primary front office team member in our growing dental practice. This is a key role for someone who enjoys both patient care and practice growth. You will be responsible for creating an exceptional patient experience from the first phone call through treatment acceptance and completion. The ideal candidate is confident presenting treatment, discussing financial arrangements, scheduling efficiently, managing patient follow-up, and building strong relationships with patients. What Makes This Position Unique-Unlike larger practices where duties are divided among multiple team members, this role gives you the opportunity to take ownership of the entire patient journey. You will be the face of the practice and play a direct role in patient satisfaction, treatment acceptance, collections, and office growth.

The ideal candidate:

Has dental front office experience Is confident presenting treatment plans and discussing finances Enjoys building relationships with patients Can multitask and stay organized in a busy environment Takes initiative and works independently Wants to contribute to the growth and success of the practice

Compensation:

Starting at $25/hr (DOE) Growth opportunity into leadership roles Responsibilities Greet patients and visitors in a professional, friendly, and bubbly manner; create a warm, welcoming atmosphere Schedule appointments and manage the clinic's calendar efficiently Answer phone calls, emails, and patient inquiries promptly and courteously Present treatment plans, follow up with patients regarding recommended treatment, and support strong case acceptance Manage patient accounts, follow up on outstanding balances, and handle collections in a professional manner Verify insurance information and process payments accurately Maintain patient records and ensure confidentiality in compliance with HIPAA regulations Assist with administrative and front office tasks to support the dental team Requirements Proficiency in dental software such as Open Dental/Practice Web is preferred Knowledge of dental terminology and common dental procedures Strong customer service skills with a welcoming, professional demeanor Familiarity with front desk operations and multi-line phone systems Ability to multitask and stay organized in a fast-paced environment Ability to build rapport with patients Excellent communication and confidence in discussing treatment options and financial arrangements

Job Type:

Full-time Pay:

From $25.00 per hour

Benefits:

Dental insurance Employee discount Paid sick time Application Question(s): Anew patient walks into the office for their first appointment. How would you greet and welcome them, and what would you do to make them feel comfortable, valued, and confident that they chose the right dental office? What do you believe makes someone a good team player?

Experience:

dental front office: 2 years (Required)

Work Location:

In person