Patient Coordinator / Front Desk & Social Media Advanced Aesthetic Dermatology Los Gatos, CA Job Details Part-time | Full-time $28 - $32 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Medical scheduling High school diploma or GED Data entry Content management Beauty & cosmetics sales Plastic surgery Med spa experience Full Job Description Job Overview Aesthetic Patient Coordinator / Front Office Advanced Aesthetic Dermatology - Los Gatos, CA

LOVE AESTHETICS, PEOPLE & SALES?

WE

WANT TO MEET YOU!

Are you the person who lights up a room, remembers everyone's name, loves skincare and aesthetics, and knows how to turn a phone call or inquiry into an amazing patient experience? Advanced Aesthetic Dermatology, the Los Gatos practice of internationally recognized board-certified dermatologist Dr. Patrick Bitter Jr. , is looking for an exceptional Aesthetic Patient Coordinator / Front Office Professional to join our team. This is not just a receptionist position. We are looking for someone who wants to grow, learn, sell, create, connect with patients, and become an important part of a premier aesthetic dermatology practice. If you are ambitious, energetic, polished, warm and naturally great with people—and you LOVE the beauty and aesthetics industry—we would love to meet you.

YOU MAY BE PERFECT FOR US IF YOU

Have a warm, friendly personality and a genuine smile LOVE skincare, beauty, wellness and medical aesthetics Are ambitious, motivated and goal-oriented Enjoy sales and recommending products and services and memberships Can confidently turn inquiries into consultations and appointments Are excellent on the phone and make people feel immediately welcome Are polished, professional and dependable Have outstanding interpersonal and communication skills Are comfortable talking about pricing and helping patients make treatment decisions Love Instagram, social media, photos, videos and creating engaging content Are organized and able to manage multiple priorities without losing your smile Take initiative instead of waiting to be told what to do Want a position where your contribution is noticed and appreciated

WHAT YOU'LL DO

You will be one of the first and most important connections our patients have with our practice. Your responsibilities will include welcoming patients, answering phones and online inquiries, scheduling consultations and treatments, educating patients about our services, following up with prospective and existing patients, helping convert inquiries into appointments, discussing promotions and membership opportunities, recommending skincare products, assisting with checkout and rebooking, maintaining an exceptional front-office experience, and helping us create engaging social media content. Most importantly, you'll help make every patient feel welcomed, valued and excited to return. We believe great aesthetic sales start with listening, educating and building trust . We want someone who genuinely enjoys helping patients discover treatments and skincare that fit their goals—and who is also motivated by results, conversions, rebooking and practice growth. If you love setting goals and get excited when you turn a new inquiry into a loyal patient, you will thrive here.

ABOUT OUR PRACTICE

Advanced Aesthetic Dermatology is a physician-led aesthetic dermatology practice in Los Gatos, California , led by Dr. Patrick Bitter Jr., MD, FAAD , internationally recognized for his work with BBL® and FotoFacial® technology. Our practice offers advanced aesthetic treatments including BBL HEROic™, FotoFacial®, Forever Young BBL®, HALO®, HALO TRIBRID™, MOXI®, injectables, HydraFacial®, PRP/PRF hair restoration, advanced skincare and combination aesthetic treatments. We are passionate about providing sophisticated aesthetic care while creating a warm, personal and memorable patient experience.

WE'RE ESPECIALLY INTERESTED IF YOU HAVE EXPERIENCE IN

Medical aesthetics, dermatology, plastic surgery, cosmetic dentistry, luxury hospitality, high-end retail, beauty/skincare sales, medspa reception, patient coordination, membership sales, inside sales, concierge services or social media. Aesthetic experience is a plus—but personality, ambition, professionalism and the desire to learn are extremely important to us.

THE PERSON WE'RE LOOKING FOR

We're looking for someone who thinks: "How can I make this patient's experience even better?" "How can I help fill that opening on tomorrow's schedule?" "That patient would love this treatment—I'll make sure she knows about it." "This would make a great Instagram Reel!" "What else can I do to help the practice grow?" If that sounds like you, we want to hear from you.

HOW TO APPLY

Please submit your application on INDEED and send us your resume along with a short note telling us: Why do you want to work in aesthetics, and what makes you exceptional at working with people?

BONUS:

Tell us about your experience with sales, social media, skincare, beauty, hospitality or customer service. We are looking for someone who wants more than "a job." We want someone who is excited about becoming an important part of our team and building a career in aesthetics. We can't wait to meet you! We are seeking a dynamic and compassionate Patient Coordinator and Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks that keep our clinic running smoothly. Your energetic approach and attention to detail will ensure efficient patient flow, accurate documentation, and seamless communication between patients and healthcare providers. This position offers an exciting opportunity to contribute to quality patient care in a fast-paced, supportive environment. Duties Greet patients warmly, verify their appointments, and assist with check-in procedures using Electronic Health Record (EHR) systems such as Epic, Meditech, or Athenahealth Schedule patient appointments efficiently while managing cancellations and follow-ups via medical scheduling software Collect and process payments, including medical collections and insurance co-pays, ensuring compliance with HIPAA and health information management policies Review and update patient records accurately, including documentation review of care plans, CPT coding, ICD-9/ICD-10 coding, and billing information Answer multi-line phone systems with professional phone etiquette; direct calls appropriately and handle patient inquiries promptly Maintain organized medical records and files in accordance with clinical confidentiality policies Assist healthcare providers with administrative support tasks such as data entry, filing, and managing electronic health records (EHR) using systems like eClinicalWorks or Meditech Desired Requirements Aesthetician or related spa or medical front desk experience Strong knowledge of EMR/EHR systems Excellent Verbal and Phone Communicatoin, Interpersonal and customer service skills Understanding of HIPAA regulations and confidentiality policies Competent computer skills including Google Suite or Microsoft Office Suite Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining professionalism and attention to detail Strong communication skills—both verbal and written—and phone etiquette for effective patient interactions Social Media or Aesthetic experience a plus This role is an excellent fit for motivated individuals eager to make a positive impact on patient experiences while developing their career in healthcare administration. Join us to be part of a dedicated team committed to delivering compassionate care through efficient office management!

Pay:

$28.00 - $32.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Work Location:

In person