Responsible for productivity and efficiency of the dental department by maximizing the schedule, decreasing the no-show rate. They will assist and work with the Dental Director in establishing specific goals; determining work procedures and expediting workflow; ensuring compliance with all operating policies and procedures and implementing standardization between locations. Provide daily reports and other periodic reports as required. The manager will act as a leader by building constructive relationships and supporting department leadership in developing, setting, and executing department goals and the strategic plan in accordance with the CLCHC mission. This position may require working in the evenings and weekends occasionally when necessary.

Essential Responsibilities:

• Review proposed dental treatment plans for accuracy and completeness.
• Present treatment plans to patients, clearly explaining procedures, timelines, and financial options.
• Collaborate with clinical staff to ensure treatment plans are current and tailored to patient needs.
• Work with insurance coordinators to verify benefits and obtain necessary pre-authorizations.
• Monitor treatment acceptance rates and proactively follow up with patients on pending treatments.
• Improve patient retention through enhanced communication and service experience.
• Oversee day-to-day clinic operations, ensuring optimal patient flow and scheduling efficiency.
• Develop and implement systems that improve productivity and meet key performance indicators (KPIs).
• Monitor and manage patient scheduling processes for RDAs and DAs to optimize clinical coverage.
• Ensure proper maintenance and calibration of dental equipment and sterilization systems.
• Manage office inventory, vendor relationships, and equipment servicing.
• Supervise, coach, and evaluate dental support staff including RDAs, DAs, and front office personnel.
• Identify training needs and facilitate continuous development to ensure high job performance and patient satisfaction.
• Participate in recruiting, interviewing, hiring, and onboarding of new staff.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Approve staff attendance, time-off requests, and manage staffing schedules across multiple locations (e.g., Corning and Red Bluff clinics).
• Oversee billing code collections and daily financial reporting to track Medi-Cal and sliding scale patients.
• Monitor clinic budgets and expenses; assist in annual budget development with the Director of Clinical Operations.
• Track operational metrics and generate reports on scheduling efficiency, treatment acceptance, and registration accuracy.
• Ensure compliance with OSHA, HIPAA, infection control protocols, and all relevant federal, state, and IHS regulations.
• Create and enforce dental office policies and standard operating procedures.
• Maintain confidentiality and uphold the highest standards of professionalism and ethics.
• Lead quality improvement initiatives and participate in collaborative management meetings.
• Address patient complaints and incidents, ensuring timely resolution and proper documentation.
• Promote a patient-centric approach in all clinic interactions, ensuring high satisfaction and trust.
• Other duties as assigned.

Non-essential Responsibilities:

• Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
• Responsible for ensuring that all duties, responsibilities and operations are performed with the utmost regard for the safety and health of all personnel involved, including themselves.
• Other duties as assigned. Minimum Requirements
• Must have a High School Diploma or equivalent, a Bachelor degree preferred. Or related experience and/or training; or equivalent combination of education and experience.
• At least three years of experience in a supervisory role in a clinic setting.
• Bilingual in Spanish (preferred).
• Knowledge of EHR preferred.
• Knowledge of the principles and practice of modern dentistry as related to public health organizations and community health programs.
• Familiarity with dental insurance plans.
• Strong leadership skills with the ability to coach and mentor teams through periods of high growth.
• Creative problem solving skills with the ability to multi-task and prioritize business requirements in a dynamic, fast paced environment.
• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders.
• Demonstrates clear knowledge of dental practice structure, standards, procedures and protocols.
• Must have ability to relate and communicate effectively with culturally diverse communities.
• Must have a Valid California driver's license and proof of personal liability automobile insurance as required by California state law.

Schedule:

8 hour shift Evening shift Monday to Friday Weekends as needed

Job Type:

Full-time Work Location:

In person

Pay:

$75,000.00 - $80,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Vision insurance

Work Location:

In person