Full-time Front Office Manager- Physical Therapy Clinic NOW Physical Therapy Mountain View, CA Job Details Full-time $23 - $28 an hour 1 day ago Benefits 401(k) Paid time off On-the-job training Flexible schedule Qualifications Computer operation Microsoft Excel Word embeddings Medical scheduling Administrative experience Attention to detail Desktop applications Organizational skills Productivity software Full Job Description Job description: About Our Practice At our private physical therapy practice in Mountain View, we pride ourselves on maintaining a reputation built on integrity, clinical excellence, and outstanding customer service. We treat our patients like family and work hard to create a warm, supportive, and professional environment. We are looking for a dedicated team member who shares these values to help us run our daily front office operations. Position Overview We are seeking a confident, motivated, and highly responsible Front Office Manager to become the face of our practice. In this role, you will be the first point of contact for our patients, playing a vital part in shaping their overall experience and keeping our clinic running smoothly. This is a full-time position (30 to 40 hours per week, Monday through Friday). No prior medical office experience is required—we provide comprehensive, hands-on training! If you are a well-organized self-starter with a strong work ethic and a friendly attitude, we would love to meet you. Key Responsibilities Patient Experience & Scheduling Warmly greet patients, manage the check-in and check-out process, and answer questions about the services provided by the practice. Manage scheduling and optimize appointments for patients with our therapists to ensure a seamless daily flow. Answer incoming phone calls and manage administrative correspondence with professionalism and care. Insurance & Financial Management Check patient insurance benefits and obtain treatment authorizations when necessary Have a basic knowledge of insurance benefits in order to explain benefits to clients clearly and understandably (we will train you in this). Manage patient payment collection via phone, mail, or in person. Process and track patient payments securely through Square. Office Operations Maintain a clean, organized, and welcoming front desk and reception area (including occasional light cleaning and organizing of office). Coordinate administrative tasks to support both the clinical team and our patients.

Qualifications & Requirements Technical Skills:

Working knowledge of Microsoft Office applications (Word primarily, Excel occasionally) and strong general computer skills.

Communication:

Exceptional verbal and written communication skills with the ability to interact effectively with patients, families, medical/insurance offices and co-workers.

Core Competencies:

Strong organizational skills, high attention to detail, and a proven ability to multitask and prioritize work effectively.

Work Style:

Ability to work independently as a self-starter while collaborating seamlessly as part of a close-knit team.

Attitude:

A friendly, positive, and empathetic attitude.

Experience:

Prior office, customer service, or receptionist experience is a plus, but not required.

Job Type & Schedule Job Type:

Full-time (30-40 hours per week)

Schedule:

Monday to

Friday Work Location:

In person (Mountain View, CA) Benefits 401(k) retirement plan Paid Time Off (PTO) Comprehensive on-the-job training and administrative mentorship

Pay:

$23.00 - $28.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) Flexible schedule Paid time off

Work Location:

In person