A Healthcare Administrator directs and coordinates delivery of health care and medical services. Manages finances and recordkeeping and communications with medical staff. Works to improve quality and efficiency. May run smaller medical practices or work in specialized areas within large hospitals or health care systems.
Patient Experience Manager (RN) - Full Time• Rancho Springs Medical Center - 3.3 Murrieta, CA Job Details Full-time $100,526.40 - $145,766.40 a year 22 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Health data analysis Team leadership Acute care facility experience Bachelor's degree Clinical team leadership
Full Job Description Responsibilities:
Southwest Healthcare Inland Valley Hospital in Wildomar, California , is a licensed 122-bed facility accredited by the Joint Commission. It is Southwest Riverside County's only designated Trauma Center and a county-designated Paramedic Base Station. The hospital performs more than 4,000 surgeries a year, and has an average of 4,000 Emergency Department visits per month. The hospital features a Bariatric Weight-Loss Surgery Center of Excellence and the region's only Total Joint Center. Southwest Healthcare Rancho Springs Hospital in Murrieta, California , is a 120 bed acute-care hospital with the region's only Pediatric Emergency Services team (for children 14 and under) provided by board certified Rady Children's emergency medicine physicians. Rancho Springs Hospital also provides the area's only OB/Emergency Department program, which gives expectant mothers 24/7 on-site access to OB/GYN physician coverage. The Childbirth Center at Rancho Springs Hospital is the largest in the region and features spacious family-friendly private suites. Rancho's Neonatal Intensive Care Unit (NICU) is operated by Rady Children's. The Performance Improvement /Patient Experience RN Manager will drive and foster a culture of patient-centered care while improving the patient and family experience. This individual is responsible for translating information received from objective and subjective assessments of patient experience and patient relations into actionable behaviors. This includes identifying PI opportunities, and utilizing lean six sigma tools to sharpen our understanding of our customer base, examine how multiple teams can provide seamless customer service, and proactively improve each customer touch point. Lead patient experience and performance improvement strategies proactively in collaboration with other leaders and staff at the organization. This individual is responsible for providing education to and driving best practice among various members of the care team including physicians, and clinical and non-clinical staff. Working with multiple teams, the position has accountability for formulating, summarizing and publishing patient experience survey results and overseeing the complaint and grievance process. Employee may be required to float to the other facility within Southwest Health Rancho Springs and Inland Valley Hospital based on operational needs, with appropriate orientation and competency validation provided.
Qualifications:
1.
EDUCATION
Completion of an accredited Registered Nurse program. Bachelor's degree from an accredited College or University in related field required. Master's degree from an accredited College or University in related field preferred. 2.
CERTIFICATIONS/LICENSES
§ Current California RN License § Certified Patient Experience Professional (CPXP), preferred § Certified Professional in Healthcare Quality (CPHQ), preferred 3.
EXPERIENCE
Three (3) years of clinical experience in an acute care setting with demonstrated management or leadership abilities Experience in patient advocacy or complaint/grievance management, preferred. One (1) year of quality or performance improvement experience including data analysis and management Lean Six Sigma knowledge or certification preferred or will be asked to complete within the first 2 years of employment.
BENEFIT HIGHLIGHTS
Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan SoFi Student Loan Refinancing Program Career development opportunities within UHS and its 300+ Subsidiaries! More information is available on our
Benefits Guest Website:
benefits.uhsguest.com About Universal Health Services Headquartered in King of Prussia, PA, Universal Health Services, Inc. (
