An Exciting Opportunity to Join Our Team of Visionary Mental Health Providers at Harmony Neurocare Are you passionate about mental health and eager to be part of an innovative, patient-centered team? We are looking for a compassionate, organized, and dependable Medical Front Desk Coordinator / TMS Technician to join our growing team and play a meaningful role in helping transform patients' lives. This is a hands-on role that combines front-office administration and patient coordination with TMS treatment support. You will work closely with patients, experienced psychiatrists, PMHNPs, and clinical staff to support the delivery of innovative treatments for depression, anxiety, PTSD, OCD, and other mental health conditions. The right person for this role is a compassionate and empathetic individual willing to meet patients where they are in their mental health journey and serve as an ally in their care. This candidate enjoys working with people, is comfortable in a healthcare environment, pays close attention to detail, and can balance administrative responsibilities with compassionate patient care. No prior TMS experience is required. TMS training will be provided for the right candidate.

ABOUT US

We're Harmony Neurocare, a locally owned mental health clinic providing innovative, patient-centered care through advanced treatments including Transcranial Magnetic Stimulation (TMS), psychiatry, medication management, and ketamine-based therapies. We believe mental health care should be personalized, accessible, compassionate, and full of hope. Our team works closely together to create a welcoming experience for every patient while providing thoughtful, evidence-based care. We are redefining how mental health care is delivered. This is more than a job. It's an opportunity to be part of something exciting, meaningful, and transformative. Let's work together to help people find the care they deserve. Apply today and take the next step in your career with Harmony Neurocare!

THE ROLE

The Medical Front Desk Coordinator / TMS Technician plays an important role in the patient experience from the first phone call through treatment completion. This position provides front-office support, patient coordination, administrative assistance, and TMS treatment services under established clinical protocols and provider direction. The successful candidate will be comfortable interacting with patients and families, communicating with healthcare providers and insurance companies, maintaining accurate records, and providing compassionate support to patients receiving

TMS. KEY RESPONSIBILITIES

Patient Coordination & Front Office Serve as a warm, professional first point of contact for patients, prospective patients, families, and visitors. Answer incoming phone calls, emails, and patient inquiries promptly and professionally. Schedule and coordinate patient appointments while maintaining an efficient and accurate clinic calendar. Confirm appointments and assist patients with scheduling questions and logistical needs. Assist patients with completing intake forms, questionnaires, and required documentation. Coordinate communication between patients, providers, TMS technicians, and administrative staff. Help ensure patients understand what to expect before, during, and after their appointments. Maintain a welcoming, organized, and professional front-office environment. Assist with patient check-in and check-out processes. Maintain accurate patient demographic and administrative information in the EHR. Assist with scanning, uploading, filing, and organizing patient documents. Monitor outstanding administrative items and follow up as needed. Assist with insurance verification, prior authorization-related tasks, and other patient coordination activities as assigned. Communicate with insurance companies and other third parties as needed within the scope of the role. Assist with collecting patient payments and communicate financial policies professionally. Maintain patient confidentiality and follow all HIPAA and clinic privacy requirements. TMS Technician Responsibilities Administer TMS treatments according to established clinical protocols and provider direction. Complete required TMS training and competency requirements. Prepare patients for treatment and explain the treatment process in a clear and reassuring manner. Provide compassionate support and reassurance to patients before, during, and after TMS sessions. Monitor patients throughout treatment and promptly communicate any concerns or changes to the appropriate clinical provider. Accurately document TMS treatment sessions in the EHR. Assist with administration of psychiatric rating scales and patient outcome assessments as directed. Prepare and maintain the TMS treatment room and equipment. Follow established equipment cleaning, safety, and operational procedures. Ensure the treatment area is clean, organized, and ready for each patient. Follow established emergency procedures and participate in emergency preparedness training. Communicate effectively with psychiatrists, PMHNPs, clinical staff, and administrative team members regarding patient care. Maintain required TMS training and remain current with clinic protocols and procedures. Clinic & Administrative Support Help keep daily clinic operations organized and running efficiently. Assist with opening and closing procedures as assigned. Monitor basic office and clinical supply needs and notify leadership when supplies need to be reordered. Assist with maintaining an organized patient environment, treatment rooms, and front office. Help identify administrative or workflow issues and bring them to leadership's attention. Support implementation of clinic procedures and workflows. Assist with special administrative projects and other duties as assigned. Contribute to a positive, collaborative, and professional team environment.

SKILLS AND PERSONAL ATTRIBUTES

Able to transition comfortably between administrative, customer service, and clinical support responsibilities throughout the day. Warm, compassionate, and genuinely enjoys working with patients. Strong customer service and interpersonal skills. Excellent verbal and written communication skills. Professional and comfortable interacting with patients, families, healthcare providers, and insurance representatives. Highly organized and detail-oriented. Able to manage multiple responsibilities while maintaining accuracy. Reliable, professional, and punctual. Adaptable and willing to learn new clinical and administrative processes. Comfortable working independently while also being a collaborative team member. Strong computer skills and ability to learn and navigate EHR and other healthcare software. Commitment to patient confidentiality and HIPAA requirements. Professional, receptive to feedback, and willing to be coached.

MINIMUM EDUCATION

Associate's degree or equivalent. Strong computer and organizational skills. Ability to maintain confidentiality and appropriately handle sensitive patient information. Previous healthcare, medical office, customer service, patient care, or other people-facing experience preferred.

BONUS EDUCATION / EXPERIENCE

Previous experience in a mental health, psychiatric, neurology, or medical setting. Knowledge of TMS therapy. Previous TMS technician experience. Experience working with an EHR. Experience with insurance verification or prior authorization processes. Medical Assistant or CNA experience. Bachelor's degree.

Job Type:

Part-time, Flexible Scheduling, Saturday availability is a plus

Pay:

$19.00 - $25.00 per hour Please submit a Resume and Cover Letter with your application.

Job Type:

Part-time Pay:

$19.00 - $25.00 per hour Expected hours: 16.0 - 30.0 per week Application Question(s): Are you willing to work weekends? Ability to

Commute:

Castle Rock, CO 80108 (Required)

Work Location:

In person