What You'll Lead and Own Human Resources & Team Development:

Guide our full employee lifecycle with professionalism and empathy — proactive recruiting, structured onboarding, bi-weekly payroll, performance reviews, weekly 1-on-1s, and navigating corrective actions or terminations with grace and clarity.

Staff Accountability & Performance:

Set clear expectations and hold our in-office team accountable to their metrics — from the front desk to the optical floor. You balance kindness with firmness, ensuring consistent standards across the team.

Operational & Financial Oversight:

Monitor weekly practice health metrics including optical capture rates, front-desk collection workflows, and team efficiency. You're comfortable turning data into action plans and constructive coaching conversations.

Marketing Strategy & Campaign Oversight:

Collaboratively co-own marketing execution with the Practice Owner. Bring fresh ideas to the table, help manage and oversee marketing automations, execute events and internal campaigns, and strictly monitor the team's lead follow-up to ensure no patient opportunity falls through the cracks.

Billing & Collections Coordination:

Serve as the in-office liaison to our highly effective independent remote billing coordinator. Support the floor team in ensuring strict up-front collection of copays, coinsurance, and deductibles at time of service, resolving discrepancies with finesse.

Systems, Training & Culture:

Build and refine SOPs, optimize staff schedules, and facilitate training. Lead daily huddles and productive team meetings that foster a warm, consultative, growth-oriented culture.

Who You Are An Experienced Practice Leader:

3+ years running operations for a private medical practice, optometry office (multi-doc a plus), med spa, or premium elective clinic — with dedicated ownership over HR functions.

A Systems Thinker:

When a workflow breaks, you fix the process — not just the temporary problem. You build smooth administrative machines that reduce stress for the entire team. High EQ with

Clear Standards:

You deliver feedback with authentic kindness and possess the emotional intelligence to navigate tough conversations smoothly — while keeping numbers on track.

Growth-Oriented & Collaborative:

You're energized by business expansion and thrive in an environment that confidently recommends premium, life-enhancing aesthetic and wellness services.

Tech-Comfortable:

You easily navigate modern payroll platforms, Slack, CRM tools, and EHR systems.

Why You'll Love Joining Our Team True Autonomy:

You run business operations and collaborate directly with the owner. Clear expectations, open communication, and the freedom to lead without micromanagement.

Ground-Floor Leadership:

A foundational role in a 10-year established practice actively expanding into high-end aesthetics and wellness. An Antidote to

Corporate Medicine:

Completely independent, doctor-owned. If you're tired of corporate layers and want your leadership to truly matter in a close-knit culture, you belong here.

Competitive Compensation:

$70,000-$90,000+ based on experience, with performance bonuses tied to practice growth.

Benefits:

Health, vision, and dental insurance. PTO and paid holidays.

Aesthetic Wellness Perks:

Complimentary premium aesthetic and wellness treatments including

IPL, EXION RF & RF

Microneedling, Emface, and Exomind.

A Seamless Transition:

Structured, supportive handoff from our outgoing manager to set you up for success. Lakefronteyecare.com

Pay:

$70,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): What is one system or process you built at a previous practice that you are most proud of — and what positive impact did it have on the team or business?

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