This Isn't Just a Front Desk Job. It's a Critical Role in Patient Care, Practice Growth, and Helping People Feel Seen and Supported. Whether a patient is calling for the first time or checking in for another appointment, you will be one of the first people they connect with and one of the reasons they feel welcomed, supported, and confident in their care. At Youtherapy Wellness & Physical Rehab , we help people move better, feel stronger, regain independence, and return to the activities that matter most. We are looking for a Patient Care Coordinator / Front Office Coordinator who brings warmth, organization, confidence, and a willingness to learn. You do not need previous healthcare or front office experience to be considered. We are looking for someone who communicates well, enjoys helping others, takes initiative, and wants the opportunity to grow with an expanding company. This is more than answering phones or scheduling appointments. You will help create a positive patient experience, keep the clinic organized, support practice growth, and guide patients through each step of their care. Why This Role Matters You will be the first impression and an important part of the patient experience. From answering a patient's first call to welcoming them into the clinic and helping coordinate future appointments, your communication and organization will help patients feel informed, cared for, and supported. As Youtherapy continues to grow, you will have the opportunity to grow alongside the company, develop new skills, take on additional responsibilities, and build a meaningful career. What You'll Do Patient Communication & Scheduling Welcome patients and provide a friendly, professional experience Answer incoming phone calls, emails, and patient questions Schedule evaluations, follow-up visits, and future appointments Contact prospective patients and help convert inquiries into scheduled evaluations Follow up with patients regarding appointments, cancellations, and scheduling needs Help maintain an organized and productive clinic schedule Front Office Operations Check patients in and out efficiently Monitor the daily schedule and communicate changes with the clinical team Maintain a welcoming, organized, and professional front office Assist patients with paperwork and general questions Support smooth communication between patients, providers, and team members Insurance, Billing & Administrative Support Assist with insurance verification and authorization processes Help patients understand basic payment and insurance information Collect copays and patient payments professionally Support billing and collection processes as needed Enter and update patient information accurately within the EMR system Maintain organized and accurate patient records Practice Growth & Marketing Support Follow up with new patient leads by phone and email Help prospective patients take the next step toward scheduling care Participate in training focused on patient communication and lead conversion Support clinic marketing and social media activities as needed Assist with additional administrative projects that support continued company growth You're a

Great Fit If You:

Enjoy helping people feel welcomed, comfortable, and supported Communicate clearly and confidently by phone, email, and in person Are organized and able to manage multiple priorities Have strong attention to detail Are dependable, positive, and willing to learn Feel comfortable using computers and learning new systems Enjoy solving problems and helping busy days run smoothly Are open to training in patient communication, scheduling, and lead conversion Want to grow with a company and take on greater opportunities over time Previous healthcare or front office experience is welcome but not required. Training will be provided.

What You Will Receive Pay:

$15-$18 per hour based on experience and qualifications Full-time schedule Monday-Friday, 8:00 AM-5:00 PM No weekends On-the-job training and support Opportunity to develop healthcare administration and patient communication skills Opportunity for professional growth and advancement Experience working alongside a collaborative healthcare team The opportunity to grow with an expanding private practice Why Join Youtherapy Wellness & Physical Rehab? At Youtherapy Wellness & Physical Rehab, we believe patients deserve to feel welcomed, respected, empowered, and supported throughout their care. Our team is committed to creating an environment built around trust, teamwork, integrity, and meaningful results. As our clinic continues to grow, we are looking for someone who wants more than just another front desk position. We want someone who is excited to learn, contribute, grow professionally, and become an important part of the future of the company. Your effort will be noticed. Your work will directly impact the patient experience. Your opportunities can grow as the company grows. We are scheduling interviews now and moving quickly. Apply today and let's talk.

Pay:

$15.00 - $18.00 per hour

Benefits:

Opportunities for advancement Application Question(s): Are you available to work onsite in Milford, Connecticut, Monday through Friday from 8:00 AM to 5:00 PM? Please describe any customer service, administrative, front desk, scheduling, or healthcare experience you have. Previous experience is welcome but not required. Are you comfortable communicating with patients and prospective patients by phone, email, and in person? Are you comfortable learning new software, including electronic medical record and scheduling systems? Are you willing to participate in training focused on patient communication, lead follow-up, and helping prospective patients schedule evaluations?

Work Location:

In person