Company Overview Join a Team Dedicated to Transforming Lives At ROSM, our mission is simple yet powerful: to help injured patients return to health and activity through innovative, clinically tested, non-operative techniques. Every member of our team plays a vital role in fulfilling this mission. Whether you work directly with patients or support operations behind the scenes, your contributions help improve lives and deliver exceptional patient outcomes. As a growing leader in regenerative and patient-centered care, ROSM is committed to providing innovative treatment solutions and outstanding patient experience. Our success is built on the dedication, expertise, and collaboration of our people. We foster a supportive, high-performing workplace where team members are empowered to grow professionally while making a meaningful impact on the communities we serve. Our Core Values At ROSM, we believe our employees are our greatest asset. We are guided by five core values that shape our culture and define how we serve our patients and one another: Act with Integrity

• We are honest, trustworthy, transparent, and accountable in everything we do. Work as a Team
• We collaborate, communicate respectfully, and support one another to achieve the best outcomes. Provide World-Class Patient Care
• We deliver compassionate, patient-centered, evidence-based care and strive to exceed expectations at every touchpoint. Be Innovative
• We embrace continuous learning, creative problem-solving, and advancements that improve patient care and outcomes. Take Ownership
• We lead by example, demonstrate initiative, embrace feedback, and take responsibility for delivering excellence. Position Summary
• Full-Time Position in DC/VA
• Full
• Time Position in Northern Virginia (Tysons, Lansdowne & Falls Church) The Patient Experience Coordinator serves as the first point of contact for patients and visitors, providing exceptional customer service while ensuring efficient front-office operations.

This role is responsible for patient scheduling, registration, insurance verification, telephone management, and maintaining accurate patient records while supporting the overall workflow of medical practice. Essential Duties and Responsibilities/Patient Relations Greet patients and visitors in a professional, friendly, and compassionate manner. Check patients in and out for ap pointments. Assist patients with completing registration and medical forms. Address patient inquiries and concerns or direct them to the appropriate staff member. Maintain patient confidentiality in accordance with HIPAA regulations. Scheduling and Communication Answer incoming telephone calls promptly and professionally. Schedule, reschedule, and confirm patient appointments. Manager provider schedules and appointment availability Make reminder calls and communicate appointment-related information to patients. Responds to patient messages and route communications appropriately. Coordinate care between referral sources and care providers. Insurance and Administrative Functions Verify insurance eligibility and benefits prior to appointments. Obtain and update patient demographic and insurance information. Collect co-pays, deductibles, and outstanding balances. Process referrals and authorizations as required. Scan, upload, and maintain patient documents/consents in the electronic medical record (EMR) system. Office Operations Maintain organized patient records and office files. Monitor office supplies and notify management of inventory needs. Assist with daily administrative tasks and special projects. Ensure the reception area remains clean, organized, and welcoming. Support providers and clinical staff with administrative needs assigned. Competencies Interpersonal Skills. Initiative. Stress Management/Composure. Time Management. Customer/Client Focus. Communication Proficiency. Collaboration Skills. Thoroughness. Flexibility. Technical Capacity.

Pay:

$20.00

• $25.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person