A Clinical Coordinator coordinates operations and oversees medical assisting staff in a clinic or medical department. Responsibilities include supervision of day-to-day operations, management of business aspects, HR duties within the team.
Skinspirations is an aesthetic and regenerative medical practice with a reputation for both exemplary customer service and results. We are seeking a growth-focused Patient Experience Coordinator who is a self-driven powerhouse and will treat the business as though its success is personally important to them. In addition to managing all front desk duties, this person will be responsible for creating innovative ways to increase client volume, optimizing scheduling to maximize revenue, providing deeply compassionate patient care, and acting as a proud ambassador for our team. We are looking for someone who doesn't simply complete assigned tasks, but notices what needs to be done and takes responsibility for getting it done.
Who You Naturally Are:
An Innate Self-Starter:
You do not wait for a to-do list. You see a need, create a plan, and execute it.
A Strategic Thinker:
You look at the big picture and work to improve operational changes that impact long-term financial success.
Process and Detail-Oriented:
You take pride in precision, value order, and adhere to written guidelines as your reference, to ensure accuracy for scheduling decisions.
An Exceptional Communicator:
With your deescalation skills you can defuse any uncomfortable situation or unhappy client.
A Problem Solver:
You eagerly seek out and adopt new tools and skills to help improve the success of the practice.
A True Team Player:
Getting great results for every person in the practice is more important to you than getting a good result only for yourself.
Relentlessly Accommodating:
You have an unwavering commitment to service and naturally go the extra mile to ensure every patient feels heard and provided for.
What you will do:
As the Patient Experience Coordinator, you are the center of our team, balancing client-facing responsibilities with business-focused priorities. From scheduling, increasing client engagement and retention, to solving technical problems on your own, you'll play a key role in enhancing every patient experience and helping the practice to thrive. You will not just manage tasks; you will actively hunt for inefficiencies and implement creative solutions completely autonomously. Manage all aspects of patient scheduling and front desk duties to ensure smooth provider flow and maximum daily revenues.
Solve Problems Autonomously:
Spot operational bottlenecks early, design effective fixes, and execute them without needing oversight.
Deliver Patient-First Care:
Go above and beyond to accommodate unique patient requests, resolving complex issues smoothly while maintaining a warm, human touch. Strictly follow established written guidelines to ensure consistent, compliant practice results. Be a
Skinspirations Brand Ambassador:
Proudly present and discuss the clinical expertise, qualifications, and results produced by our practice to patients, partners, and the community. Coordinate check-in and check-out processes, including payment collection, rewards programs, and rebooking. Encourage the purchase of treatment packages, memberships, rebooking, and referrals to support revenue and client retention. Knowledgeably answer questions about all of our treatments. Organize patient charts, handle all patient records, send and confirm receipt of signed documents, email post-treatment instructions, etc. Collaborate with providers and team members to maintain a positive and seamless patient experience. Contribute your own unique strengths—whether in social media, organization, or client engagement—to expand the impact of your role. Seek client reviews, social media engagement, and referrals to help drive revenue growth. Resolve any guest concerns with professionalism and a solutions-driven approach. Maintain a positive, team-oriented atmosphere that motivates both staff and patients. Help create and organize marketing initiatives, special events, and promotional activities to increase new client acquisition. Assist in maintaining the clean and elegant appearance of the office.
Job Requirements:
Previous experience in a medical practice, concierge/luxury hospitality, luxury retail, executive assistance, or another high-touch customer-service environment is valued. We are equally interested in exceptional candidates whose previous experience demonstrates initiative, judgment, organization, and a genuine commitment to providing an outstanding client experience. A proactive mindset with the ability to prioritize revenue growth and client retention. Complaint resolution and de-escalation training or skills Proven performance in new client acquisition Ability to provide maximum productivity with minimal supervision Excellent grammar and communication skills A positive, upbeat personality. Proficiency with complex scheduling tasks and computer systems. A history of staying in at least one job for more than twelve months within the last 3 years. Your current residence is located within 20 miles of our office. Please email a cover letter to dr@skinspirations.com, describing, in detail: A situation where you went above and beyond your required job duties to help a client An example of how you personally created a strategy to increase the success of the business where you were employed, and the results you obtained. We will not review your application until we receive the cover letter that contains the required contents.
Why Join Us:
We believe in building roles around people's strengths. If there are tasks you love doing—whether related to patient care, outreach, or office operations—there's an opportunity to make them part of your position with us. You'll become a part of a warm, supportive, collaborative team. You'll share in monthly profits. You'll be rewarded with a role where your contributions directly influence both patient satisfaction and business success. You'll work in a beautiful environment. Enjoy discounts on treatments and retail products. Pay & benefits: The pay is commensurate with experience, ranging from $19 to $24 per hour after 90 days. Benefits after 90 days of satisfactory employment include a 50% matching 401k, profit-sharing and client acquisition bonuses, $350 per month towards personally purchased health insurance, paid holidays, paid time off accrual, and discounts on services. Skinspirations provided the following inclusive hiring information: Women-led organization Disability accommodations LGBTQ+ friendly workplace
Job Type:
Full-time Pay:
$19.00 - $24.00 per hour Expected hours: 40.0 per week
Benefits:
401(k) matching Employee discount Paid time off
Experience:
medical scheduling: 1 year (Preferred) high-touch customer service: 1 year (Required) Ability to
