Job Description Help for Job Description. Opens a new window. Under the direction of the Director of Physician Practices this position is responsible for performing clerical and receptionist duties to include, gathering and documenting patient demographic, financial and health information. Information gathered must be accurate and complete to include obtaining signatures, performing insurance verification procedures, obtaining insurance authorizations, collection of co-pays and deductibles, and other associated tasks necessary to accurately and efficiently complete the patient registration process.

MINIMUM QUALIFICATIONS 1.

High School Graduate or GED equivalent from a department of education accredited program required. 2. One (1) year of outpatient registration/reception experience preferred. 3. Strong customer service skills and ability to multi-task while working in a high volume work environment required. 4. Able to work effectively with team members, supervisors, patients and their families to accomplish team goals. 5. Ability to plan, organize and perform job associated tasks to completion. Willing to adjust personal schedule to accommodate patient needs. 6. Demonstrated knowledge of computers and proficiency in the use of an electronic health record system required, E Clinical Works preferred. Knowledge of web based programs and Microsoft Office suite of products including Outlook, Word and Excel preferred.

LANGUAGE SKILLS 1.

Ability to read and communicate effectively in English 2. Ability to speak a relevant second language preferred. 3. Strong written and verbal skills with the ability to communicate effectively with customers, medical staff, and hospital staff. 4. Ability to identify and implement appropriate patient communication strategies and overcome accessibility barriers, as required.

LIMITATIONS/HAZARDS 1.

General work area chemicals as listed on the departmental chemical inventory'. 2. OSHA Category I exposure to infectious diseases and blood and body fluids. 3. May be exposed to combative, agitated or violent patients. 4. Occasionally subjected to extended or irregular hours 5. Occasional pressure due to unpredictable situations, emergency or crisis situations, or due to multiple calls and inquiries.

PHYSICAL REQUIREMENTS

Essential Technical/Motor Skills:

Physical ability for: 1. Moderate; walking and standing; 2. Moderate; lifting, reaching, pushing, pulling; up to twenty (20) pounds; 3. Extensive period of sitting in office environment. 4. Moderate use of Precise Motor Or Fine Manipulation) 5. Adequate; tactile (touch) sensation, hearing, seeing and speaking. 6. Vision; prolonged viewing of computer screens

Vision Requirements:

1. Far Acuity 2. Near acuity 3. Color vision — ability to distinguish and identify different colors in order to read medical equipment

Required Protective Requirements:

1. Eye Protection, Face Protection, Mask 2. Medical Gown 3.

Sterile Medical Gloves Interpersonal Skills:

Works with empathy, compassion and professional interaction collaboratively and independently with all below: 1. Community; 2. Inter Departmental Personnel; 3. Intra Departmental Personnel; 4. Professional Staff; 5. Administrative Staff; 6. Patient, Patient friends and family.

Essential Mental Abilities:

1. Problem solving; 2. Reasoning; 3. Independent judgment; 4. Organizational skills; 5. Able to perform competently under stress; 6. Able to perform competently under time constraints; 7. Numeric and alphabetical acuity of recognition; 8. Able to read technical information and references on equipment and billing codes. 9. Able to handle multiple activities at one time; 10. Able to prioritize multiple activities Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

AGE APPROPRIATE STATEMENT

Position is required to have competence to assess, treat and/or care for the age groups indicated by check marks.

Legend:

Birth

• 1 Year = Neonatal/lnfant 1
• 11 Years = Child/Pediatric 12
• 17 Years = Adolescent 18
• 64 Years = Adult 65 Years and over = Geriatric N/A No responsibility to assess, x treat or care for patients.

POSITION ACCOUNTABILITIES

(Criteria indicated on Performance Evaluation) 1. Job Duties (Statements Pertinent to position). Patient Coordinator 1. Gather, verify, maintain and document accurate up to date patient demographic, financial and health information into hospital information system and other applications as required. 2. Perform verification and corrections of registration errors at time of service and/or prior to end of shift. 3. Assist patient in completing information forms if needed d, Communicate to individual's ability to understand 5. Ensures appropriate patient signatures are obtained 6. Handle calls efficiently and direct special problem calls to the appropriate person 7. Schedule and monitor appointments 8. Verify appointments for the next day Perform basic secretarial skills j. Maintains the security of the organization by following security protocols in issuing visitors badges. k, Maintain targeted performance improvement goats including registration accuracy goals. Performs insurance eligibility and benefits verification procedures. 13. Provides patient estimations as applicable and collect co-pays and deductibles at time of service and documents collection efforts. 14. Posts payments and prepares cash receipts for payments received. 15. Performs daily cash drawer and cash receipt reconciliation procedures. 16. Deposits any money collected at the end of each day in the department designated safe. 17. Completes Medicare Secondary Payor (MSP) form for all Medicare patients. 18. Runs Medical Necessity on each patient and has Advanced Beneficiary Notice (ABN) signed, if applicable. 19. Responsible for organizing the patient lobby during shift or notifying appropriate staff when the lobby area is in need of cleaning. Reacts immediately when blood or body fluid exposure is present by contacting housekeeping or supervisory staff. 20. Work additional hours as required (needed) 2. Policy & Procedure Management 1. Utilizes the hospital policy and procedure web-based system for educational purposes. 2. Demonstrates knowledge of and support of hospital/departmental policies and procedures. 3. Risk/Compliance/Financial 1. Supports HRMC's Risk Management Program by utilizing proper procedures for incident reporting. 2. Supports HRMC's Mission Statement and follows the Medical Center's Compliance Program and Ethical Standards of Conduct. 3. Supports Departmental Policies related to risk and compliance and completes documentation in observance of regulatory standards. 4. Maintains a knowledge base of HIPAA and HITECH awareness, and holds self-accountable for compliance. 5. Attends training and in-services concerning all aspects of assigned duties as requested. Responsibilities to include, but not limited to, federal and state statutes, regulations and guidelines. 6. Reports any incidences of suspected fraud, waste or abuse violations to the Compliance Officer. 7. Uses equipment and supplies in a responsible manner avoiding unnecessary use and abuse. 4. Quality/Performance Improvement/Safety Management 1. Participates in departmental and Hospital TQM proje... Visit the Employer site for more details