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Perfect B Aesthetic Medicine

Patient Concierge / Front Desk Coordinator

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Job Description

Who We Are Perfect B is a fast-growing, modern aesthetic medicine clinic delivering high-end, non-invasive treatments in a luxury yet approachable environment. We combine advanced technology with elevated patient experiences — and our front desk plays a critical role in that mission. This is not a passive check-in role. Our Front Desk Coordinators are the heartbeat of the clinic.
Who You Are You are:
Naturally extroverted, confident, and people-oriented Someone who enjoys talking to patients, building rapport, and closing the loop Comfortable working in a fast-paced, patient-facing environment Organized, polished, and calm under pressure A team player who takes pride in representing a premium brand You enjoy working with the public and understand that every interaction is an opportunity to create loyalty, trust, and revenue. Key Responsibilities Patient Experience & Front Desk Operations Greet every patient with warmth, confidence, and professionalism Manage check-ins, check-outs, phones, texts, and emails Own the daily clinic schedule and help maximize provider availability Maintain a clean, organized, and welcoming front desk and lobby Sales & Patient Engagement Educate patients on services, packages, memberships, and retail products Confidently recommend next steps and support treatment conversion Request Google reviews and referrals at the appropriate moments Support the clinic's monthly sales and performance goals Administrative & Clinic Support Process payments and reconcile POS transactions Support EMR documentation and data entry Track inventory and assist with ordering supplies Flip rooms and assist with light clinic flow needs as required Schedule & Availability Part-time opportunity Clinic hours:
Mon-Fri:
8:30 AM - 7:30
PM Sat:
9:45 AM - 6:30 PM (some Saturdays required) Schedule varies based on clinic needs and availability What You Bring 1+ year experience in medical spa, aesthetic clinic, luxury hospitality, wellness, or customer-facing sales roles Strong communication skills — verbal, written, and digital Comfortable using EMR, POS, and scheduling software Bilingual Spanish & English required Able to stand for extended periods and lift up to 25 lbs Professional, reliable, and detail-oriented Compensation & Training $16/hr base pay Monthly performance bonus based on reviews, referrals, and retail sales (target $300+) Why Perfect B Clear growth path into coordination, leadership, or operations Ongoing training and professional development Supportive, patient-first culture High standards, modern systems, and best-in-class technology A role where your personality, communication skills, and drive truly matter
Pay:
From $16.00 per hour
Benefits:
Employee discount Paid time off Paid training
Work Location:
In person