Outpatient Clinical Operations Lead (Florida) About the Role We are seeking an experienced Outpatient Clinical Operations Lead to oversee the day-to-day operations of our growing Florida office. This individual will serve as the office's first Front Desk Coordinator and Medical Assistant , providing hands-on clinical and administrative support while establishing efficient workflows and operational standards. As the office grows, this position will transition into a leadership role responsible for hiring, training, supervising, and supporting additional front desk and clinical staff. This is a working leadership position requiring someone who is comfortable balancing patient care, office operations, and team development. Minimum Qualifications At least 5 years of experience working in an outpatient medical practice. Demonstrated experience performing both Front Desk and Medical Assistant responsibilities . Previous experience as a team lead, office lead, supervisor, or manager in a healthcare setting. Strong knowledge of patient scheduling, insurance verification, referrals, authorizations, outpatient clinical workflows, and HIPAA compliance. Experience with patient intake, rooming patients, obtaining vital signs, assisting physicians, and clinical documentation. Excellent organizational, communication, and problem-solving skills. Ability to thrive in a fast-paced, patient-focused environment. Preferred Experience Experience helping open or grow a medical office. Experience hiring, training, or mentoring staff. Experience developing or improving office workflows. Familiarity with electronic health record (EHR) systems. Experience with scheduling and patient communication platforms. Specialty practice experience is a plus. Responsibilities Serve as the primary Front Desk Coordinator and Medical Assistant for the Florida office. Manage daily office operations to ensure efficient patient flow. Schedule patients, verify insurance, coordinate referrals and authorizations, and communicate with patients. Room patients, obtain vital signs, prepare examination rooms, document patient information, and assist physicians during clinic. Ensure compliance with HIPAA and practice policies. Develop and improve office workflows and operational procedures. Hire, onboard, train, and supervise future front desk and clinical staff. Monitor staffing, equipment, and supplies to support efficient clinic operations. Foster a professional, collaborative, and patient-centered work environment. Skills The ideal candidate is an experienced healthcare professional with strong front office, clinical, and leadership skills. They are organized, proactive, and capable of balancing patient care with operational responsibilities while building an efficient, team-oriented office as the Florida location grows.

PERFORMANCE STANDARDS

These are the ongoing standards against which performance will be evaluated. They are not aspirational — they are the baseline. Performance Area Measurable Standard How Assessed Encounter closure Unsigned encounters identified and followed up within 24 hours of visit; weekly closure rate reported to DrChrono encounter audit; weekly report Scribe & VA accuracy Scribe and VA-entered tasks reviewed same day; errors corrected or escalated before end of clinic DrChrono task log Documentation patterns Recurring gaps reported to with specifics within 1 week of identifying a pattern Escalation log; supervisor review Patient flow Patients roomed and prepped within 10 minutes of appointment time; no preventable delays attributable to prep Physician/APP feedback; schedule data Task throughput PA requests, referrals, and refills completed within defined windows; no tasks aging >48 hours without documented escalation DrChrono task queue audit MA supervision (NJ) NJ MA performance issues identified and addressed directly; no unresolved workflow issues carried past 48 hours without escalation Staff feedback; observation MA oversight (Brooklyn) Brooklyn MA documentation and task metrics reviewed weekly; discrepancies reported to with specifics DrChrono audit; weekly summary Systems improvement At least one documented workflow improvement implemented per quarter; recurring problems do not repeat without a root cause addressed Quarterly review with Reliability All scheduled shifts covered as committed; schedule changes communicated per INA policy with advance notice Amion/scheduling records Inventory No supply shortages disrupt clinical operations; restocking initiated at defined par levels Supply log; incident documentation

HOW WE HIRE INA

uses a structured interview process. Candidates are asked to walk through their work history in detail and speak specifically to past outcomes, decisions, and areas of growth. We are interested in what you actually did, not what your team did. References are a standard part of our process and are conducted before any offer is finalized.

COMPENSATION

Compensation is competitive and commensurate with experience. Growth into a full-time management role will be reflected in compensation over time. Benefits eligibility applies per INA policy for full-time staff.

TO APPLY

Submit your resume along with a brief response to the following: "Describe a time you identified and fixed a workflow problem that others had missed or accepted as normal. What did you do, and what was the outcome?" Applications without a response to this question will not be reviewed.