Refractive Coordinator | Vision Consultant Gulfcoast Eye Care | Full-Time, In-Office About the Role We're not looking for someone to just "coordinate." We're looking for someone who can connect with patients, understand their hesitations, and guide them from "I need to think about it" to a confident decision. At Gulfcoast Eye Care, you'll own your own pipeline from first contact through close, with clear goals, clear metrics, and real recognition when you hit them. If you're a strong communicator with a track record in sales or consultative selling and you're ready to put those skills toward work that changes people's lives, this role was built for you. This role may be a strong fit if you: Have solid sales instincts and enjoy putting them to use Prefer ownership over your work rather than close oversight Like tracking your own performance and knowing where you stand Are competitive in a way that also lifts the people around you Want a role with room to grow, not one you'll outgrow quickly

What You'll Do Consult & Convert:

This is the core of the role. You'll meet patients right when they're deciding whether to move forward, and you'll play a key role in that decision. Respond promptly to phone, email, and in-person inquiries, following up quickly to maintain momentum Present vision solutions, procedures, pricing, and financing options with clarity and confidence Work through patient questions, concerns, and objections with empathy and persistence Maintain CRM entries and manage a consistent follow-up cadence with prospective patients Track and report on conversion rates and pipeline activity Run the

Surgical Pipeline:

Once someone's in, you make sure nothing falls through the cracks. Meet with patients after provider consultations to move surgical planning forward Schedule surgeries and all associated pre-op/post-op appointments Coordinate with surgical centers, referring optometrists, and transportation services Prepare surgical packets, lens orders, consent forms, and post-op kits Send H&P requests and verify all documentation is complete ahead of surgery Guide patients through premium lens options, like multifocal, toric, EDOF, and Light Adjustable Lens, so they understand exactly what they're choosing Review upcoming surgery schedules (4+ weeks out) to confirm provider visits, testing, lens orders, consents, payments, and authorizations are on track Ensure charts and documentation are submitted to the surgical center on schedule Support the

Clinical Side:

Patients trust you with a significant decision in part because you understand the clinical aspects of what you're offering. Support pre-operative preparation and clinical workflows alongside the care team Review diagnostic testing results and discuss findings with the provider Educate patients on procedure details, lens technology, and what to expect before and after surgery Keep records accurate and compliant with HIPAA and practice documentation standards Manage inventory related to surgical preparation This part of the role isn't the most visible, but it's what builds the credibility behind every conversation. Close the

Deal:

Collect payments, set up financing, work with billing on authorizations. Collect copays and surgical/premium lens fees in advance, and arrange financing when needed Collaborate with billing on authorizations, documentation, and collections Complete post-op follow-up calls, document outcomes, and re-engage prospective patients through the

CRM Track Performance:

Track conversion, cancellations, and scheduling efficiency. Identify patterns and bring ideas to leadership. Analyze KPIs including conversion rates, cancellations, and scheduling efficiency Identify workflow improvements and opportunities to grow conversion and patient volume Communicate recommendations on training or process adjustments to leadership Support practice marketing, vendor relationships, and referral partnerships Lead by

Example:

Support your fellow coordinators, cover when needed, and help build a team that performs at a high level without burning out. Guide and support fellow coordinators, modeling high-performance behavior Provide coverage for other coordinators as needed Communicate workflow updates clearly and constructively Identify skills gaps and partner with management on training needs Advocate for process improvements and best practices across the team What You Bring Proven success meeting and exceeding goals in sales, consultative selling, or high-stakes client coordination Confidence discussing pricing on a major purchase, backed by prior experience doing so Reliable follow-up habits that keep leads engaged Strong organizational skills to manage a pipeline with many moving pieces at once Healthcare or medical sales experience is a plus, though not required Willingness to learn clinical and procedural terminology well enough to explain it clearly to patients Requirements 2+ years in consultative sales, high-ticket sales, or client-facing coordination Associate's degree or equivalent experience Comfortable with CRM systems (EMR experience a nice-to-have) Full-time, in-office, with ability to travel across practice locations Strong written and verbal communication skills Why Join GulfCoast Eye Care You'll have full ownership of your pipeline, with real influence over outcomes rather than a scripted process. Expect clear goals, clear metrics, genuine recognition for results, and ongoing coaching to continue developing your consultative and closing skills. At the end of the day, you're not just hitting a number; you're helping someone make a life-changing decision with confidence. If you're ready to put your sales and consulting skills toward meaningful work, we'd love to hear from you.

Pay:

From $65,000.00 per year

Benefits:

401(k) matching Bereavement leave Dental insurance Health insurance On-the-job training Paid time off Uniform allowance

Work Location:

In person