In person — Miami Beach, FL About CellDeep CellDeep is a modern longevity and wellness practice focused on helping patients optimize their health, performance, vitality, and overall well-being through personalized, data-driven care. We are looking for a highly organized, polished, energetic, and patient-focused Patient Experience & Practice Coordinator to join our growing team. The ideal candidate is an exceptional communicator who genuinely enjoys working with people and understands the importance of creating a personalized, elevated experience from the moment a patient contacts CellDeep. This individual will play an integral role in supporting our patients, providers, and day-to-day practice operations while ensuring every interaction reflects the high level of service CellDeep is known for. Responsibilities Patient Experience Create a warm, welcoming, and personalized experience for every patient. Communicate with patients via phone, email, text, and patient portal. Schedule, confirm, and coordinate patient appointments. Assist with patient check-in and check-out. Educate patients on appointments, testing, services, programs, and next steps as directed by the clinical team. Follow up with patients regarding scheduling, labs, treatment plans, and outstanding items. Help ensure patients feel informed, supported, and cared for throughout their CellDeep experience. Practice Coordination Support the day-to-day operations of the practice. Maintain accurate patient information and documentation. Coordinate schedules between patients, providers, and team members. Assist with administrative and clerical responsibilities as needed. Maintain a clean, organized, and professional patient-facing environment. Handle sensitive patient information with professionalism and discretion. Identify opportunities to improve the patient experience and overall practice efficiency. Perform additional responsibilities as assigned by leadership. What We're Looking For Exceptional communication and interpersonal skills. Warm, positive, professional, and welcoming personality. Highly organized with strong attention to detail. Ability to prioritize and multitask in a fast-paced environment. Strong written and verbal English communication skills. Comfortable communicating with patients both in person and over the phone. Reliable, proactive, resourceful, and solution-oriented. Comfortable learning new technology, scheduling platforms, and medical practice systems. Ability to handle confidential information with discretion. Strong customer service mindset with an interest in creating an elevated patient experience. Interest in longevity, wellness, hormone optimization, preventative health, or aesthetics is a plus. Experience Minimum 2 years of experience in a medical office, wellness practice, MedSpa, hospitality, sales, or customer service environment preferred. Previous experience as a medical receptionist, patient coordinator, practice coordinator, or similar position is strongly preferred. Experience working in a luxury, concierge, wellness, or high-touch customer service environment is a plus. Associate's or Bachelor's degree in business administration, healthcare administration, hospitality, or a related field is a plus. Eligibility Requirements Must be at least 18 years of age. Must have unrestricted authorization to work in the United States. Must be willing to complete a background investigation if required. Must maintain professionalism and confidentiality when handling patient information. Schedule Full-time Monday through Friday Day shift Occasional earlier or later hours may be required depending on patient appointments, events, or practice needs. Benefits Employee discount Paid time off Professional development opportunities Opportunity to grow with an expanding longevity and wellness practice Why CellDeep? This is an opportunity to become part of a growing company at the intersection of longevity, wellness, preventative health, and personalized medicine. We are looking for someone who doesn't simply want to work the front desk. We want someone who takes ownership of the patient experience, anticipates needs, communicates exceptionally well, and helps make every person who walks through our doors feel known, supported, and valued.
