Naples Aesthetic Institute | Naples, Florida Full-Time | Monday-Friday, 9:00 AM-5:00 PM Naples Aesthetic Institute is seeking an experienced, polished, and highly organized Patient Coordinator / Surgical Coordinator to join our boutique plastic surgery practice in Naples, Florida. This is a key position within our practice and an excellent opportunity for someone who is passionate about plastic surgery, enjoys building relationships with patients, and is looking for a long-term career with a close-knit, team-oriented practice. Our Patient Coordinator serves as the primary point of contact for the designated plastic surgeon and their patients, helping guide patients from their initial consultation through surgery and beyond. The ideal candidate is an exceptional communicator who can confidently manage a busy surgical schedule while providing the warm, attentive and elevated experience our patients expect. Key Responsibilities Serve as the primary patient coordinator for a designated plastic surgeon Manage and monitor the surgeon's schedule to ensure efficiency and appropriate scheduling Review and appropriately filter new patient consultation requests Schedule cosmetic and reconstructive surgical procedures Coordinate surgeries performed at our private facility, local hospitals, and outpatient surgery centers Prepare and present surgical proposals and pricing to cosmetic patients Guide cosmetic patients through the surgical scheduling process and help convert consultations into scheduled procedures Coordinate insurance-based surgical cases Obtain insurance preauthorizations and assist with required documentation Communicate with hospitals, outpatient surgery centers, insurance companies, and other outside facilities Maintain consistent communication with patients before and after surgery Answer incoming phone calls and assist patients professionally and efficiently Understand and confidently communicate common plastic and reconstructive surgery terminology Maintain accurate patient information, scheduling details, and documentation Work closely with our surgeons, clinical staff, front office, and administrative team Provide front desk coverage when needed as part of our team-based environment Anticipate the needs of the surgeon, patients, and practice rather than waiting to be directed Remain productive during slower periods by identifying tasks, following up with patients, organizing upcoming cases, and helping wherever needed Who We Are Looking For Our ideal candidate is professional, polished, personable, dependable, and extremely organized. You should be comfortable working in a fast-paced environment where priorities can change quickly, while still maintaining excellent attention to detail. Because we are a boutique practice, patient experience is extremely important to us. We are looking for someone who understands how to communicate with patients in a warm, professional and upscale manner and who genuinely enjoys making patients feel cared for.

The right person will be:

A strong verbal and written communicator Highly organized with excellent attention to detail Comfortable managing multiple priorities simultaneously Confident speaking with patients both in person and over the phone Professional and pleasant under pressure Proactive and able to work independently Comfortable with both cosmetic and insurance-based patients Able to learn and understand plastic and reconstructive surgery terminology Comfortable discussing surgical proposals and financial information with patients A team player willing to step into other areas of the practice when needed Someone who looks for what needs to be done rather than waiting for the next assignment Interested in becoming an important, long-term member of our practice Previous experience in plastic surgery, cosmetic surgery, dermatology, surgery scheduling, medical insurance, preauthorizations, or a related specialty is strongly preferred. Benefits We value our team and offer an excellent benefits package, including: Health insurance 401(k) Paid vacation Paid holidays Additional unpaid time off Employee aesthetic services and benefits Monday-Friday daytime schedule Opportunity to build a long-term career in plastic surgery Supportive, team-oriented boutique practice environment Naples Aesthetic Institute is a boutique plastic surgery practice committed to providing exceptional surgical care and an elevated patient experience. We take pride in creating an environment that is professional, welcoming, detail-oriented and highly personalized. We are looking for someone who wants more than simply "a job." We want a coordinator who is excited about plastic surgery, takes ownership of their role, cares about our patients and wants to grow with our practice for years to come. If you are organized, motivated, polished, proactive and thrive in a position where both patient relationships and attention to detail matter, we would love to hear from you.

Pay:

$24.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid sick time Paid time off Parental leave Vision insurance

Work Location:

In person