Overview Join Vio Med Spa Oviedo and Lake Nona as a Medical Spa Guest Experience Coordinator and become the welcoming face of our premier wellness and aesthetic center! In this energetic role, you will be the first point of contact for clients, ensuring they receive exceptional service from the moment they walk through our doors. Your enthusiasm, organizational skills, and medical administrative expertise will help create a positive, seamless experience for every guest. This is an exciting opportunity to blend customer service excellence with vital clinical support in a fast-paced, growth-oriented environment. Duties Greet clients warmly and professionally, providing outstanding front desk customer service and ensuring a positive first impression Manage appointment scheduling using EMR (Electronic Medical Records) systems coordinating with providers to optimize daily clinic flow Maintain meticulous medical records, review documentation for completeness and accuracy, and ensure confidentiality according to clinical confidentiality policies Answer phone calls, respond to guest inquiries, and educate clients on services and treatments Convert inquiries into booked appointments through effective communication and sales skills Support membership sales, retail sales, promotions, and revenue goals Build strong guest relationships through follow-up and exceptional service Support patient consultations by ensuring accurate scheduling and communication Manage and assist with social media content, including posting, engagement, promotions, and community interaction Help maintain an active and professional online presence aligned with the medical spa brand Capture and coordinate approved social media content, events, and promotions Maintain a clean, organized, and welcoming reception area Partner with the Spa Manager and clinical team to ensure a seamless guest experience Experience Bilingual in English and Spanish required Previous front desk, guest experience, hospitality, medical spa, beauty, wellness, or healthcare experience preferred Experience with appointment booking systems and client management software required Sales experience with the ability to confidently recommend services and products Experience managing social media accounts or creating content preferred Strong customer service and communication skills Reliable, punctual, and detail-oriented Positive, energetic, and professional attitude Ability to multitask in a fast-paced environment Strong organization and follow-through skills Comfortable discussing aesthetic treatments and wellness services with guests Ideal Candidate A friendly, dependable, and motivated professional who enjoys connecting with people, creating memorable guest experiences, supporting sales growth, and taking initiative. The ideal candidate is interested in long-term growth and the opportunity to develop into a leadership role within a growing medical spa.

Pay:

$18.00 - $22.00 per hour

Benefits:

Employee discount On-the-job training

Experience:

Front desk: 1 year (Required)

Language:

Spanish (Required)

Work Location:

In person