JOB SUMMARY

Serves patients and visitors by greeting, welcoming, and directing them appropriately. Provides guidance and training to front desk staff.

QUALIFICATIONS

Experience:

Office experience, leadership skills and understanding of medical terminology preferred demonstrated. Must have knowledge of phone systems & be able to answer a multiline phone. Must have strong proficiency in Microsoft Word, Excel, and Outlook. Excellent customer service and multi-task skills. Strong verbal and written communication skills

ESSENTIAL JOB FUNCTIONS

• Welcomes patients / visitors by greeting them, in person or on the telephone
• Be the main leader at front desk/reception area by providing guidance to staff and patients
• Answer phones while maintaining a polite consistent phone manner
• Register new patients and update existing patient demographics by collecting detailed patient information; including personal and financial information
• Facilitate patient flow by notifying the clinic staff of patients' arrival, delays, and communicate updates to patients and clinical staff
• Training staff and updating staff on new procedures
• Working with office manager to provide feedback
• Delegate work and responsibilities to staff
• Maintain daily clinic workflows
• Assist patients with transportation needs and rideshare accuracy
• Respond to patients, prospective patients, attorneys and visitor inquiries
• Protect patient confidentiality by making sure protected health information is secured
• Schedule patient's appointments and conduct daily reminder calls with notes
• Perform File Audits and maintain medical chart
• Adherence to company policies and procedures
• Promote excellent customer service
• Ensure clinical safety procedures are in place and followed
• Assists in the facility cleaning, hygiene, safety and maintenance
• Ensure patient satisfaction
• Perform Registered Chiropractic Assistant duties if necessary
• Abides by HIPAA laws regarding personal medical information
• Responsible for accuracy and completion of paperwork and billing
• Responsible for being in compliance with Joint Commission guidelines
• Supports the philosophy, goals, and objectives of the clinic
• Perform other related duties as required and assigned

Job Type:

Full-time Pay:

$17.50 per hour

Benefits:

Dental insurance Employee discount Flexible spending account Health insurance Paid time off Vision insurance

Work Location:

In person