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Patient Services Manager
Job Description
As Patient Services Manager at Broward Health Coral Springs with Aramark, you will lead food and patient dining operations, ensuring safe, high-quality service. Oversee patient meal ordering, tray line, and diet compliance in partnership with clinical teams. Manage scheduling, training, and performance of frontline staff, driving service excellence, safety, and regulatory compliance. Collaborate with hospital leadership to improve patient satisfaction, resolve issues, and implement process improvements while modeling Aramark's culture of teamwork, inclusion, and continuous improvement. Responsibilities Oversee daily patient meal service and tray line operations Ensure compliance with diet orders, food safety, and sanitation standards Supervise, schedule, and develop frontline foodservice staff Monitor patient satisfaction and resolve service issues promptly Collaborate with clinical and hospital leaders on service improvements Maintain regulatory and Joint Commission compliance documentation Manage inventory, ordering, and cost controls Implement Aramark quality, safety, and service standards Train staff on policies, procedures, and customer service Support continuous improvement initiatives and new programs Required Skills Hospital foodservice operations Patient meal service management Staff scheduling Team leadership Customer service in healthcare Food safety & sanitation Regulatory & Joint Commission compliance Quality & process improvement Budgeting & cost control EMR/foodservice software (CBORD/Computrition)