Start Date:

September 16, 2026

Job Summary:

Professionally and compassionately performs routine Front Office responsiblities and TMS/Esketamine Treatments and act as a liaison for our specialty services patients. Primary Responsibilities Primary Front Office Coordinator Secondary TMS/Esketamine technician Manage all patient schedule Manage supplies and inventory Keep treatment rooms clean and organized.

Additional Job Responsibilities:

• Support TMS/Esketamine coordinator and work collaboratively with them to ensure excellent patient care and experience is given.
• Support Front Office by making patient calls, answering phone calls, and collecting co-payment.
• Assist with prior authorization for TMS/Esketamine patients.
• Performs other duties as assigned.

Education:

1.

Certified Medical Assistant Experience:

• Minimum of one-year experience as a Medical Assistant
• Minimum two-year experience as medical office receptionist/front desk
• Robust knowledge of electronic health record systems
• Knowledge of medical terminology and office procedures

Skills Required:

• Communicate using proper grammar, spelling, and punctuation
• Communicate most common insurance plans to patients
• Type 45 words per minute with 90% accuracy
• Use Microsoft Office, including Word, PowerPoint, Excel, and Outlook
• Efficiently use browsers and web-based software
• Operate office equipment including computers, printers, tablets, phones, and TV's
• Setup and troubleshoot Zoom telemedicine app
• Deescalate and handle stressful situations, violent and suicidal patients
• Identify most common psychiatric drugs & controlled substances
• Certified in

CPR & BLS

• Perform wellness checks

Abilities Needed:

• Remain calm and positive with difficult patients
• Follow documented processes and provide input to increase efficiency
• Communicate maturely and professionally with all team members and patients
• Adjust with the changing needs of the business
• Find answers before asking for answers
• Bring solutions with every problem

Physical/Mental Demands:

Varied activities including standing, walking, reaching, bending, and lifting. Requires full range of body motion, may include lifting or handling patients, manual and finger dexterity, and eye-hand coordination. Must be able to use a variety of office equipment. May require occasionally lifting and carrying files up to 50 pounds. May require working under stressful conditions.

Environmental/Working Conditions:

Well-lit and ventilated medical office and treatment room environment. Work may be stressful due to a busy office. Involves frequent contact with staff and patients and possible exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment.

Job Type:

Full-time Pay:

$45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person