We are looking for an experienced Plastic Surgery Office Manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. Previous experience as a Front Office Manager or Office Administrator would be an advantage. A successful Office Manager should have experience with a variety of office software (email tools, spreadsheets and databases) and be able to accurately handle administrative duties. Ultimately, the Office Manager should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation. The Office Manager will provide exceptional customer service to patients while maintaining an organized work environment. The Office Manager should be a dependable, dynamic, and enthusiastic individual who has flexibility within their schedule to be able to stay until the job is completed.

RESPONSIBILITIES & SKILLS

• Provide oversight to ensure administrative staff are completing their tasks in a timely manner.
• Car required. Must be able to travel between multiple locations on a weekly basis. Reimbursement for mileage and tolls.
• Provide general administrative support to our clinical staff.
• Welcome patients and answer phones in a friendly, positive and professional manner while always providing superior customer service.
• Schedule patient appointments, present patient quotes; collect and post payments.
• Maintain accurate, updated patient information and create new patient accounts in the electronic medical records.
• Confirm appointments with patients, as well as notifying them if there are any changes in the schedule.
• Check in/out patients.
• Maintain the waiting area, providing a warm and welcoming atmosphere for new and returning patients.
• Organize schedules for doctors and clinical staff.
• Comply with HIPAA regulations.
• Check patients' insurance eligibility.
• Focus on the patient/insurance requests by following through on them until they are resolved to the patients' satisfaction and within the insurance guidelines.
• Document issues and follow up on responses from all the team members in a timely manner.
• Review explanations of benefits for payment accuracy, denials and appeals.
• Analyze and maintain reports to ensure timely submission of claims.
• Identify problem accounts requiring further work.
• Provide information to insurance carriers or patients regarding patient accounts.
• Become acquainted with various skin care products that are for sale in the office and sell the products to patients.
• Become acquainted with treatments offered by the practice.
• Plan in-house or off-site activities, like parties, celebrations and conferences.
• Manage contract and price negotiations with office vendors, service providers and office lease.
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills in a fast-paced environment.
• A creative mind with an ability to suggest improvements.

SKILLS & ABILITIES

• Must be able to multi-task.
• Detail-oriented.
• Solid computer skills, including knowledge of Microsoft Excel and Word; internet savvy.
• EMR experience helpful — Nextech preferred.
• Ability to keep up and work within a fast-paced environment.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Professional appearance and demeanor.

EDUCATION & EXPERIENCE

• 2 years of college education is preferred, but a high school diploma with patient relations experience will be taken into consideration.
• 2+ years working in a medical office.
• Plastic surgery experience required.

COMPETENCIES

• Client Focus — Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.
• Oral Communication — Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions.
• Teamwork — Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed.

Pay:

$62,000.00 - $72,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person