Patient Communications Coordinator ProSynergy Dermatology Augusta, GA Job Details Full-time $15 - $19 an hour 22 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Bilingual Microsoft Excel Electronic health records (EHR) management Phone communication Computer literacy HIPAA Filing Documentation tools Health information regulatory compliance Organizational skills Clinical confidentiality policies Technical Proficiency Full Job Description Duties and Responsibilities Welcome patients and visitors with professionalism and courtesy. Manage patient check-in and check-out processes efficiently and accurately. Schedule appointments, confirm visits, and maintain provider schedules. Verify insurance information and update patient demographics as needed. Answer incoming phone calls and assist patients with questions, requests, and scheduling needs. Communicate pathology, laboratory, and provider-directed results to patients following established protocols. Process incoming and outgoing faxes, referrals, and medical documentation. Maintain and organize medical records while ensuring confidentiality and HIPAA compliance. Scan, upload, and index patient documents into the electronic medical record system. Assist with patient correspondence, including messages, forms, prior authorizations, and medical record requests. Coordinate communication between patients, providers, pharmacies, and referring offices. Monitor front desk workflows and help maintain an efficient patient experience. Perform clerical and administrative tasks such as filing, data entry, document preparation, and record maintenance. Collaborate with clinical and administrative team members to support daily operations. Maintain a professional, organized, and patient-centered environment. Basic Qualifications Outstanding customer service and interpersonal communication skills. Professional phone etiquette and strong written communication abilities. Excellent organizational skills with exceptional attention to detail. Ability to handle highly detailed clerical work with a high degree of accuracy. Strong computer proficiency, including Microsoft Office applications. Ability to manage multiple priorities in a fast-paced medical office. Comfortable working with electronic medical records (EMR/EHR) systems. Dependable, self-motivated, and able to work both independently and as part of a team. Commitment to maintaining patient confidentiality and HIPAA compliance. Ability to learn new processes, technologies, and administrative responsibilities quickly. Ability to be a team player. Preferred Qualifications Prior experience in a medical, dental, or specialty clinic. Experience handling medical records, referrals, authorizations, or healthcare-related documentation. Familiarity with electronic health records (EHR/EMR) systems. Four-year Bachelor's Degree, Certified Medical Assistant credential, or equivalent healthcare office experience preferred. Ideal Candidate The successful candidate is someone who: Enjoys helping patients and providing exceptional customer service. Is naturally organized and meticulous with paperwork and documentation. Thrives in a structured environment where accuracy matters. Communicates professionally with patients, providers, and coworkers. Takes ownership of tasks and follows through to completion. Can balance patient-facing responsibilities with detailed administrative work. Job Overview We are seeking a dynamic and compassionate Patient Communications Coordinator to serve as a vital link between patients and our healthcare team. In this energetic role, you will manage patient interactions with enthusiasm and professionalism, ensuring clear, timely, and empathetic communication across multiple channels. Your expertise in healthcare support, multilingual communication, and electronic health records (EHR) management will help create a seamless experience for patients navigating their healthcare journey. This paid position offers an exciting opportunity to make a meaningful difference in patient care while honing your customer service and technical skills. Duties Serve as the primary point of contact for patient inquiries via phone, email, and online portals, delivering exceptional customer service with courteous phone etiquette. Manage incoming calls efficiently, directing them appropriately while maintaining professionalism and clarity. Assist patients with appointment scheduling, rescheduling, and cancellations using electronic health records (EHR) systems. Collect, verify, and input patient data accurately into healthcare databases, ensuring compliance with privacy regulations. Provide information about health insurance coverage, billing procedures, and medical terminology to support patient understanding. Coordinate communication between patients and healthcare providers to facilitate timely follow-ups and information exchange. Support healthcare staff by managing documentation related to patient interactions, data entry tasks, and maintaining electronic health records (EHR). Utilize multilingual skills to assist diverse patient populations effectively, ensuring clear understanding across language barriers. Demonstrate technical proficiency with Microsoft Office tools and healthcare software to streamline communication workflows. Maintain confidentiality of sensitive health information while adhering to all regulatory standards. Experience Proven experience in customer service or client support roles within a healthcare or call center environment. Strong familiarity with electronic health records (EHR) or electronic medical records (EMR) management systems. Demonstrated ability to handle high-volume phone call management with professionalism and efficiency. Multilingual capabilities are highly desirable to serve diverse patient communities effectively. Excellent communication skills—both verbal and written—with a focus on active listening and problem-solving. Proficiency in Microsoft Office applications such as Word, Excel, and Outlook for daily administrative tasks. Knowledge of health insurance processes, medical terminology, and healthcare support services is preferred. Strong analysis skills for managing data entry accuracy and identifying potential issues proactively. Experience working in a fast-paced environment with strong organizational skills and attention to detail is essential. Join us as a Patient Communications Coordinator to be at the forefront of delivering compassionate healthcare support through energetic engagement and technical excellence!

Pay:

$15.00 - $19.00 per hour Expected hours: 45.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Augusta, GA 30907 (Preferred)

Work Location:

In person