Outpatient Clinic Operations Manager About City of Hope , City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope's uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas. The Clinic Operations Manager directs the day-to-day administrative and clinical support operations of a large outpatient multidisciplinary oncology center, specifically managing the medical and specialty oncology service lines (excluding direct infusion clinic management). This role requires a balance of operational precision and financial navigation to coordinate seamless care pathways across multi-specialty oncology clinics.

The successful candidate:

Oversees operations and administrative workflows for multi-specialty and oncology clinics to ensure efficient, high-quality patient care. Optimizes provider schedules and patient access to maximize clinic capacity and reduce wait times. Leads, develops, and evaluates administrative and clinical support staff. Manages clinic budgets, revenue cycle performance, and supply chain operations. Ensures compliance with regulatory, accreditation, and quality standards, including QOPI, Joint Commission, and HIPAA requirements. Coordinates care across physicians, laboratory services, and patient support teams to streamline the patient experience.

Qualifications Your qualifications should include:

Bachelor's degree in healthcare administration, business or nursing required. Minimum of 5 years of healthcare management experience, including at least 1 year in a leadership or supervisory role. Master's degree (MHA, MBA, or MSN) strongly preferred. Demonstrated leadership, operational, and team management experience in a healthcare setting. Applicable certifications and licensure required as appropriate for the role. City of Hope is an equal opportunity employer. City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. This position is eligible for an annual incentive bonus.