Position Summary:

Care Hawaii is a behavioral health care organization seeking a compassionate and dependable Team Lead to support the daily functions of CAREs provision of services. CARE Hawaii, Inc. contracts with multiple stakeholders to provide an array of services. The Case Manager is a member of a multidisciplinary team, responsible for organizing, coordinating, monitoring all contract operations under the direction of the Director. The primary duty of the Team Lead is to be clinically and administratively responsible for the team. This includes general, individual, and group supervision of the CCS program and supervising and directing all staff activities, payroll, education, and training, and meeting all contract requirements and best practice guidelines. The Team Lead will report to the Director and/or COO. This member may work in collaboration with other providers and any other members of the consumer's circle of support.

Position Qualifications:

Minimum Education:

Master's (MA) degree preferred, may have bachelor's (BA) degree from a nationally accredited college or university in one or more of the following fields:

• Social Work, Nursing
• Counseling
• Psychology
• Psychosocial Rehabilitation
• Sociology
• Human Development
• Other closely related fields, as approved in writing by the AMHD Chief or designee, providing the individual has completed: 12 credit hours of post high school coursework in the areas of psychology, counseling, social work, or other areas of human development, and two (2) years of experience providing direct services to individuals with mental illness or other behavioral health issues required.

Individuals may also qualify by having one (1) or more of the following credentials: A Certified Psychiatric Rehabilitation Practitioner (CPRP) or any one of the following credentials listed below in the State of Hawaii, along with 12 credit hours of post high school coursework in the areas of psychology, counseling, social work, or other areas of human development, and one (1) year of experience providing direct services to individuals with mental illness or other behavioral health issues.

• A Certified Substance Abuse Counselor (CSAC)
• A Certified Peer Specialist (HCPS)
• A Registered Nurse (RN)
• A Licensed Practical Nurse (LPN) 2 CARE Hawaii, Inc.

Team Leader All post high school coursework must have been completed at, and the degree issued by a nationally accredited institution. For degrees issued outside of the United States, the issuing institution must meet similar accrediting standards or be recognized within the United States as having equal standing. May be Mental Health Professional (MHP) or Qualified Mental Health Professional (QMHP) licensed in the State of Hawaii in one of the following fields: Licensed Clinical Social Work, Licensed Marriage and Family Therapist, Licensed Psychologist, Licensed Psychiatrist, or Advanced Practice Registered Nurse in Behavioral Health If the team leader is an MHP, the team leader shall be supervised by the Provider's QMHP.

Minimum Experience:

Strong clinical skills and experience demonstrating competence in problem-solving, critical thinking, collaboration, and clinical competencies in providing education and training to staff members. Experience may also include identification and evaluation of the consumer's problems and needs, the development of a service or treatment plan, the initiation and implementation of the treatment plan, monitoring of services and evaluation/assessment of the consumer's progress.

Prior supervisory experience:

leadership ability, demonstrating excellence in interpersonal skills to effectively work with all levels of personnel and with other agencies. Interest and knowledge of current trends and new developments in the mental health field for the adult target population. Applicable experience will be included regardless of a paid or unpaid experience.

Required Certification/Registration:

o CPR and First Aid o TB o Background Check o CPI o Valid Driver's License o

Vehicle:

Current and Valid Documentation Job Competencies Required Skills:

Must have the ability to demonstrate in excellent interpersonal skills to effectively work with all levels of personnel and with other agencies. Mature, reliable, and responsible. Must have clear, concise, and empathetic communication skills. Must be culturally sensitive and aware. Must know the basics of ethics, HIPPA standards, and problem solving. Must display sound judgment, a good work ethic, and personal integrity. Must have knowledge of community resources, outreach, mental/behavioral 3 CARE Hawaii, Inc. Team Leader Job Description health issues in Hawaii. Ability to relate effectively to individuals with a mental illness, substance abuse issues, co-occurring disorders, and homelessness.

Technical Skills:

Basic use of a computer and/or tablet, Microsoft Word Suite, fax machine, telephone, and text and chat features on the telephone or computer.

Working Environment:

May be in modern well-lighted, air-conditioned work areas and/or in community-based settings; provides outreach in the community. Indoor/outdoor, open windows or air-conditioned environment; may require some travel, over-time, weekend, and holiday work, working with other Federal and/or State accounting bodies, noise level in the environment may be moderate to noisy. Exposure to infectious diseases is a relatively common risk.

Special Demands:

Ability to respond effectively to the varied needs and demands of multidisciplinary team members. Have access to helpful, adequate, competent, and continuous supports and services. Harnesses the active involvement of team members in taking ownership of aspects of program development, including operations, record keeping, staff/client education, treatment planning, and quality assurance activities.

Consumers Served:

CARE Hawaii will provide services to any individual who meets the criteria of the program, eighteen (18) years or older who have a serious mental illness (SMI). The treatment of individuals should reflect an understanding of the developmental needs and range of treatment needs for each client.

Physical Demands:

1. Sit for long periods of time, use of proper ergonomics, the ability to focus on a computer and/or tablet for long periods of time. 2. Ability to assist with the high volume of calls; ability to communicate effectively both verbally and in writing is essential. 3. Ability to follow instructions and motivation to refer to various rehabilitative groups. Frequent reading of printed materials is essential. 4. Listening skills necessary to effectively respond to consumers. 5. Ability to identify and support the daily interactions and to deal with each situation in a stress-free manner.

Duties and Responsibilities:

Essential Functions Directs the day-to-day operations of the team, including scheduling, staff meetings, Individualized Recovery Planning (IRP) meetings, planning and coordination of treatment activities Ensure program services are provided to consumers during the day and evening office hours between 7:30am and 9:00pm. Service hours shall be provided seven (7) days a week including holidays and based on consumer needs. Ensure that the consumer to staff ratio is maintained so that all consumers shall be provided with the intensity of care that is needed 4 CARE Hawaii, Inc. Team Leader Job Description Ensure/coordinate all crisis services provided by case managers or members of the CM program twenty-four (24) hours per day either by phone or face to face contact for crisis response In coordination with the Programs Director update clinical policies and procedures Ensure the QMHP provides clinical supervision at least one (1) time a month for unlicensed case manager discussing all clients. Other clinical supervision can utilize a combination of the following methods: o Individual or side by side sessions in which the Team Manager accompanies an individual staff member to meet with consumers in regularly scheduled or crisis meetings to assess staff performance give feedback and model alternative treatment approaches o Participation with CM in organizational staff meetings and regularly scheduled IRP meetings to review and assess staff performances and provide staff direction regarding individual consumers o Regular meetings, with individual staff to review and assess staff performance and give feedback on documentation such as progress notes, assessments, IRPs, and reviews Assure all CM staff have initial and annual Performance Evaluations on file with a signed Job Description Plans, directs, coordinates, and evaluates client admission process and treatment, rehabilitation, and support services of the program Supervise a maximum of ten (15) case managers. When TL is a QMHP, each CM who meets the minimum education requirements with a high school diploma or GED will count as two (2) full-time equivalent (FTE) case managers, to allow sufficient time to conduct supervision Participation with CM in organizational staff meetings and regularly scheduled IRP meetings to review and assess staff performances and provide staff direction regarding individual consumers Regular meetings, with individual staff to review and assess staff performance and give feedback on documentation such as progress notes, assessments, IRPs, and reviews Monthly side by side observation session in which TL accompanies the High School CM to meet with a consumer, observation will rotate through CM's case load so TL will observe the CM with each consumer on their case load over time Provide and document clinical supervision for CM's who meet minimum education qualifications with a high school diploma/GED. Clinical supervision will utilize a combination of the following methods: Direct clinical supervision shall be provided by QMHP at a minimum of weekly individual sessions Side by side observation session with Team Leader or RN, in which Team Leader or RN accompanies the case managers to meet with a consumer, required once 5 CARE Hawaii, Inc. Team Leader Job Description a month. Observation will rotate through the case managers caseload so that the team leader/RN will observe the case manager with each consumer on their caseload Assign the most appropriate staff to the individual treatment team Ensure all CM's follow the contract mandates for initial face to face with consumers: Within twenty-four hours of referral when the consumer is in a short team crisis stabilization service b. Within three (3) business days of referral when the consumer is in the hospital, or c. within five (5) business days for referral from a community agency Ensure CM's complete an integrated intake assessment for each consumer referred to CM Services. The assessment shall be completed through face-toface contacts with each consumer and significant others involved in each consumers treatment and recovery. See contract for integrated assessment details Ensure CM provides each consumer with an individualized, coordinated, master recovery plan, referred to as an Individual Recovery Plan (IRP) that complies with the requirements of the

DIVISION

"policy and Procedure #60.648 on Recovery Planning Ensure all recovery plans and clinical records submitted by CM without bachelor's degree be co-signed by OMHP Ensure CM's complete an integrated intake assessment for each consumer referred to CM Services. The assessment shall be completed through face-toface contacts with each consumer and significant others involved in each consumer's treatment and recovery. See contract for integrated assessment details Ensure all CM provide each consumer with a Wellness Recovery Action Plan ("WRAP") incorporated in their IRP Ensure all Case Mangers and required employees obtain at a minimum, sixteen (16) hours of continuing education and training units each year. Continuing education and training units may be obtained through attendance at

DIVSIION

sponsored trainings, or those sponsored by other professional organizations, and should include by not limited to fraud and abuse prevention Conduct team meetings at least two (2) times a month or more as needed. Directs and coordinates, for each client, the comprehensive assessment of psychiatric history, mental status, and diagnosis; physical and dental health; use of drugs or alcohol; education and employment; social development and functioning; ADL Participate in staff recruitment, interviewing, hiring, work assignments, orientation Adhere to the program budget, participate in finance reporting and meetings, as requested Process progress notes daily and review and approve timesheets and expense reports, monitoring for accuracy and/or fraud and abuse 6 CARE Hawaii, Inc. Team Leader Job Description Supervises medical records management; carry out and document QA activities Ensures contract requirements are fulfilled by all team members Works with Psychiatrist/ APRN Rx and staff to establish appropriate and ongoing process and outcome indicators and periodic program evaluation studies, demonstrates improvement where needed Participate and collaborated with AMHD Performance improvement team to address all Quality-of-Care Issues, Sentinel Events, and Joint Plans of Improvement meetings, as well as CQI, as requested Fosters good relationships among health care providers, maintains dialogue in interaction with other professionals to identify and resolve existing problems, as well as to explore new avenues for service; participates/contributes to meetings pertinent to area of responsibility; promotes quality client care through a spirit of cooperation with other staff Participates in strategic planning, identifying, and aligning with growth opportunities through analyzing trends in client mix and proposes appropriate changes in operations to accommodate client/staff needs; evaluates our competitive position and proposes appropriate marketing in our service area On-call for team 24/7 for crisis intervention and for staff supervision and consultation, as needed Demonstrates self-evaluation skills and takes responsibility for and appropriate action to remedy or reduce limitation; independently seeks formal and informal professional development activities to ensure the highest standard of knowledge and skill Ensure that authorizations are available for the various services that the client is receiving by obtaining, tracking, and approving all authorizations from AMHD UM Ensure all acuity levels are met. o Level 1

• One Face-to-face (FTF) a month o Level 2
• FTF every other week o Level 3
• One FTF weekly o Level 4
• Two FTF a week o Level 5
• Three FTF a week Ensure that all case managers meet all

CCS Metrics:

o New intake assessment completed within 21-days, Recovery plan within 14 days from the assessment date o Upon discharge from hospital 7-day follow up by licensed provider o Readmissions to the hospital within 30-days o 90% acuity met for the month o Ensure all authorizations are accurate and within correct time frames of consumer's eligible period Ensure all progress notes are completed within the twenty-four (24) period 7 CARE Hawaii, Inc. Team Leader Job Description Ensure all case assessments and recovery plans are completed every six (6) months Prepare and complete all audit requirements Complete monthly Team reports within time guidelines Refer eligible authorized consumers to Partial Hospitalization Program (PHP) or Day Treatment Program Provides required documentation in a timely manner Willingly performs other duties/responsibilities as requested Additional Duties 1. Assist with Quality Improvement development and monitoring 2. Participate in team meetings 3. Prepare written or electronic reports as requested 4. Interfaces with CARE Hawaii, Inc. staff 5. Participates in conflict resolution as necessary 6. Maintain chart filing, ensuring charts are properly completed thoroughly and monitor charts to ensure charts are always compliant and audit ready Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Job Type:

Full-time Pay:

$70,000.00

• $75,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person