A Clinical Supervisor or Manager supervises staff and manages services in a clinical program. May provide clinical supervision for nursing, counseling or home health care staff. Works to ensure quality patient care. Trains and develops clinical staff and manages clinical program budgets.
Dental Clinic Operations Manager Imagine Dental & Orthodontics Ankeny, IA Job Details Part-time | Full-time $30 - $35 an hour 3 hours ago Benefits Paid time off Family leave Employee discount Flexible schedule Qualifications Strategic management Team development Bachelor's degree Business Administration Process management Full Job Description
JOB SUMMARY
Under the direction of the owner, the Dental Clinic Operations Manager provides administrative oversight for multiple dental clinics at Imagine Dental & Orthodontics. The manager oversees the operational efficiency and strategic coordination of dental services across multiple dental sites. This role ensures seamless integration of dental operations with organizational objectives, focusing on multi-site management, resource allocation, and performance optimization. The Dental Operations manager collaborates with the Chief Operations Officer, Dental Director, Chief Clinical Officer, and Dental Office Supervisors to support clinical and administrative excellence while ensuring compliance with federal, state, and local regulations. The Dental Clinic Operations Manager will help align dental services with broader health center objectives. Duties Oversees the operational performance of dental services at all dental sites, ensuring alignment with organizational objectives and patient care standards. Develops and implements standardized operational workflows across sites to enhance efficiency, reduce variability, and improve patient access to dental care. Monitors key performance indicators such as patient visit volumes, wait times, confirmation rate, and operational costs, and implements strategies to meet or exceed targets. Coordinates with Dental Office Supervisors to ensure consistent staffing levels, equipment availability, and supply chain management across all sites. Oversees the equipment management process to ensure that all clinical and non-clinical equipment is properly maintained and repaired as needed; ensures that all equipment related activities are properly documented. Facilitates cross-site communication to share best practices, address operational challenges, and promote a unified approach to dental service delivery. Create and enforce standardized policies and procedures across clinics to enhance efficiency and comply with regulations. Guide Dental Office Supervisors on operational management, distinct from their daily staff and patient scheduling duties Oversee recruitment, hiring and orientation of new dental staff, ensuring updated job descriptions for new hires. Develop training programs for staff on compliance and efficiency Partner with the Dental Director to support staff training on best practices and technology. Conduct regular meetings with supervisors to review performance metrics and address operational challenges. Acts as a liaison between dental operations and other departments, such as finance, human resources, and information technology, to support integrated care delivery. Oversees the dental billing and collections process, working with Billing Department to ensure timely and accurate claims and coding. Conducts regular site audits to assess operational performance, identify gaps, and implement corrective actions. Ensure clinics comply with federal, state, and local regulations, including HIPAA, OSHA, Dental Board of Iowa through regular audits and policy updates. Contributes to setting financial and productivity targets for the dental program, including annual patient visits, revenue per visit, procedures per visit, and visits per provider Closely monitors systems integrating front office, providers, and billing to optimize scheduling, eligibility documentation, co-pay and outstanding balance collection, prior authorizations, dental charting, encounter documentation, and claims submission/reconciliation processes. Skills Bachelor's degree in business administration or a related field Previous experience in a dental or medical office setting Proficiency in dental management software Like Dentaweb, Dexis, Prexion, FASAD, Shinning 3D Strong organizational and multitasking abilities Excellent communication and interpersonal skills Knowledge of dental terminology and procedures Experience with payroll and financial management systems Minimum of 3-5 years of office management experience Proficiency in office software (e.g., Microsoft Office Suite) Knowledge of ADA codes for insurance billing Strong leadership and team-building abilities Familiarity with HIPAA regulations and requirements
Pay:
$30.00 - $35.00 per hour
Benefits:
Employee discount Family leave Flexible schedule Paid time off
