Position Summary We're looking for a highly organized, personable professional who can seamlessly blend three roles: the welcoming first point of contact for patients and visitors, the operational backbone keeping day-to-day clinic functions running smoothly, and a trusted right hand to leadership handling scheduling and confidential tasks. This is an ideal role for someone who thrives on variety, takes ownership, and enjoys being the person who makes everything work up front and behind the scenes.

Key Responsibilities:

Front Desk / Patient Experience Greet patients and visitors warmly; manage check-in/check-out Answer and triage phone calls, emails, and online inquiries Schedule, confirm, and reschedule patient appointments Verify insurance, collect co-pays, and process basic billing tasks Maintain a clean, organized, and welcoming reception area Clinic Management Oversee day-to-day office operations and workflow Order and manage inventory of medical/office supplies Coordinate with vendors, insurance companies, and billing services Ensure compliance with HIPAA and other regulatory requirements Coordinate with other office staff Assist with onboarding new staff and maintaining office policies/procedures Support basic HR functions (timesheets, scheduling, PTO tracking) Monitor and help manage practice budget/expenses in coordination with ownership Executive Assistant Duties Handle confidential patient and business information with discretion Prepare materials for meetings and follow up on action items Screen and prioritize communications on behalf of leadership Ideal Candidate Traits Warm, professional demeanor with patients and staff Self-starter who anticipates needs before being asked Comfortable wearing multiple hats and switching gears quickly Detail-oriented with strong follow-through Trustworthy with confidential and sensitive matters Qualifications 1+ years of experience in a medical office, front desk, or administrative role Excellent written and verbal communication skills Strong organizational skills and ability to multitask/prioritize under pressure High level of discretion and professionalism with sensitive information Knowledge of medical billing/insurance processes a plus Experience with EHR/practice management software a plus Proficiency in Microsoft Office a plus

Pay:

$28.00 - $31.00 per hour Expected hours: 28.0 - 36.0 per week

Benefits:

401(k) Employee discount Paid time off

Work Location:

In person