About Us At our practice, we believe that high-quality mental health care starts with a supportive, warm, and highly organized environment. We take pride in cultivating a great work culture where every team member is valued, heard, and supported. As our Office Manager, you are the heart of our practice —the glue that holds our daily operations together and the welcoming presence our clients and clinical staff rely on. We offer a flexible, collaborative culture where your spirit, creativity, and fresh ideas aren't just welcomed—they are actively encouraged.

What We Offer Competitive Pay:

Commensurate with experience.

Retirement Planning:

401(k) with a generous percentage match. Paid Time Off (PTO): Generous vacation, sick days, and paid holidays.

Work Culture:

A warm, collaborative, and human-centered environment where your ideas matter. Key Responsibilities 1. Practice Operations & Heart of the Office Serve as the primary point of contact for clients, clinicians, and external partners. Oversee daily administrative workflows, scheduling, client intake, and office logistics. Help shape and refine office processes—bringing your own ideas to optimize how we run. 2. Insurance Verification & Prior Authorizations Perform eligibility and benefit verifications for incoming and existing clients prior to appointments. Request, track, and secure prior authorizations from insurance providers for mental health services to prevent coverage gaps or claims delays. Reconcile coverage details with clinical staff and communicate copays, deductibles, or out-of-pocket estimates clearly to clients. 3. Medical Billing & Revenue Cycle Process and submit insurance claims for mental health services accurately and in a timely manner. Track outstanding claims, manage claim denials, and perform insurance follow-ups/appeals. Manage client billing, copays, deductibles, and account balances. 4. Insurance Credentialing & Provider Onboarding Manage initial credentialing and re-credentialing applications for clinicians with commercial and public insurance panels (CAQH, insurance portals, etc.). Track credentialing status, follow up with insurance representatives, and maintain accurate provider rosters.

Qualifications Experience:

2+ years in medical billing, prior authorization workflows, and insurance credentialing (experience specifically in mental health / behavioral health is strongly preferred).

Skills:

Proficiency with insurance portals, Electronic Health Record (EHR) software (e.g., TherapyNotes, or similar), and clearinghouses.

Attributes:

Strong organizational skills, attention to detail, empathy, and excellent communication skills.

Mindset:

A positive spirit, problem-solving attitude, and a desire to take ownership of administrative operations. Work Location On-site /

In-person Pay:

$22.00 - $30.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person