Patient Scheduling Coordinator

Company Summary:

Diagnostic Support Services offers a wide range of customized specimen collection kits. We design, procure, assemble, and fulfill over 8.5 million kits every year. Our FDA registered facility is temperature controlled, ensuring all storage and packaging meets quality control requirements.

Job Summary:

A Patient Scheduling Coordinator for phlebotomy manages the scheduling of patients for blood draws, ensuring timely and efficient collection of samples. Handles phone calls, schedule appointments, coordinate with staff, and may also verify patient information. This role demands attention to detail, documentation accuracy, and a strong commitment to maintaining quality in a healthcare setting

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

Efficiently manage the scheduling of phlebotomy services/sample collection appointments, ensuring a well-organized and patient-friendly appointment system. Skillfully route incoming patient calls and inquiries, addressing their needs with a warm and empathetic approach. Process inbound orders and appointment requests from external customers and/or patients promptly and accurately, maintaining clear communication throughout the process. Deliver outstanding customer service, going the extra mile to assist patients and ensure their overall satisfaction. Perform essential administrative tasks, including patient registration, obtaining and recording of key information, scheduling of appointments via internal or external vendor portals, communication directly with phlebotomy service partners, verifying understanding of test collection requirements, managing end to end patient collection process, and recording of daily activity summaries. Other office tasks include but not limited to miscellaneous customer success and logistics services matters.

Required Skills/Abilities:

Strong computer skills, enabling efficient handling of vendor scheduling software and company portal. Excellent customer service skills, with a genuine desire to assist patients and provide them with a positive experience. Preferred experience in a medical practice or related healthcare setting, with a solid understanding of healthcare related processes. Exceptional organizational abilities and attention to detail to ensure accurate and streamlined administrative tasks. Effective communication skills, both verbal and written, to interact with patients, colleagues, and external providers professionally. Ability to thrive in a fast-paced environment and manage multiple tasks while maintaining a positive attitude.

Education and Experience:

High school diploma or equivalent. 2-3 years of relevant experience in the healthcare field

Physical Requirements:

Prolonged periods of sitting and use of headset and computer

Work Setting:

This is an onsite position.

Benefits:

This role offers up to 3 weeks of PTO and 6 additional paid holidays. All eligible, full-time employees are qualified for the following benefits with the first day of the month following their date of hire: Life insurance

• Company paid life insurance with the value of $10,000. Medical
• UHC shared cost plan. We offer one HMO and two PPO plans. Dental
• Shared cost PPO dental plan with Principal with an annual benefit maximum of $2,000 per covered member.

EAP After completing three months of service, and meeting additional qualifications, all full-time eligible employees may sign up for the company's 401 (k) plan. Diagnostic Support Services Inc. is committed to maintaining a diverse and inclusive workplace where all employees are treated with respect and fairness. We adhere to the principle of equal employment opportunity and make all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. This includes making employment decisions based on merit, qualifications, and abilities. We are committed to ensuring that all employees have the opportunity to participate in and benefit from programs, policies, and procedures without discrimination. In accordance with Illinois' antidiscrimination laws, Diagnostic Support Services Inc., will not discriminate against employees or applicants on the basis of their reproductive health decisions or family responsibilities. Diagnostic Support Services Inc. prohibits retaliation against any employee or applicant for asserting their rights under this EEO policy. Retaliation will not be tolerated, and individuals found to have engaged in retaliation may be subject to disciplinary action. Diagnostic Support Services Inc. is committed to fostering an inclusive, respectful, and supportive work environment. We value the diversity and unique perspectives of all employees and will continue to promote equal employment opportunities for everyone.

Job Type:

Full-time Pay:

$22.00

• $25.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have experience working with PHI? If so, please explain.

Experience:

relevant healthcare: 2 years (Required)

Work Location:

In person