Evry Aesthetics & Regenerative Clinic is seeking a warm, organized, and sales-minded Patient Experience & Lead Coordinator to create an exceptional experience from a prospective patient's first inquiry through scheduling and follow-up. This is not a traditional front-desk-only position. Your primary focus will be responding quickly to new leads, building genuine relationships, following up consistently, and helping qualified patients take the next step toward booking. The ideal candidate is confident on the phone, comfortable discussing premium services, and naturally skilled at making people feel heard—not pressured. Responsibilities Respond promptly to inquiries from phone calls, text messages, social media, website forms, and advertising campaigns Call, text, and email prospective patients using Evry's established follow-up process Learn each patient's goals and answer general questions about services, pricing, and scheduling Schedule consultations and appointments Collect booking fees or deposits when applicable Guide patients through registration and intake in Jane App Consistently follow up with leads who are not ready to schedule immediately Re-engage previous patients and older leads through thoughtful check-ins and promotions Confirm appointments and help reduce cancellations and no-shows Support patient follow-up after consultations and services according to clinic workflows Maintain accurate notes and clearly document each lead's next step Track outreach, consultations scheduled, conversions, and outstanding follow-ups Assist with light front-desk responsibilities during scheduled in-clinic hours Support community outreach and local partnerships when lead volume is lighter Communicate closely with the owners, providers, and sales team Qualifications Friendly, polished, dependable, and highly organized Excellent phone, text, and written communication skills Comfortable initiating conversations and following up consistently Able to balance a luxury patient experience with clear booking and sales goals Self-directed and productive in a growing small-business environment Detail-oriented with strong follow-through Comfortable learning aesthetic, wellness, hair-restoration, and regenerative services Able to protect patient privacy and handle sensitive information professionally Available approximately four hours per day, five days per week Able to work a hybrid schedule that includes designated hours at our Elmhurst clinic Preferred Experience At least one year of experience in medical aesthetics, a med spa, healthcare, hospitality, luxury retail, inside sales, or customer service Experience nurturing inbound leads or scheduling consultations Familiarity with Jane App, CRM platforms, online booking systems, or HIPAA-conscious communication Experience discussing financing options or premium services is a plus What Success Looks Like New leads receive a prompt, warm response Every lead has a documented next step and follow-up plan Consultations and appointments are scheduled consistently Previous patients and older leads remain engaged Communication feels personal, professional, and aligned with the Evry brand Weekly activity and conversion results are tracked and shared with the owners Compensation This part-time position includes base compensation plus performance-based commission. The final structure will be discussed based on experience and availability. About Evry Evry Aesthetics & Regenerative Clinic is an independently owned clinic in Elmhurst, Illinois, offering personalized aesthetic, skin, wellness, hair-restoration, and regenerative services. We are a growing, hands-on team focused on education, integrity, individualized care, and a welcoming patient experience. How to Apply Please send your résumé and a brief introduction explaining why you would be a strong fit for this role. Include your availability, relevant patient-service or sales experience, and comfort level with phone-based lead follow-up. Evry Aesthetics & Regenerative Clinic is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.

Pay:

From $20.00 per hour Expected hours: 20.0 per week

Benefits:

Employee discount Flexible schedule

Work Location:

In person