New Patient Coordinator - Infusion Advocate Aurora Health - 3.6 Libertyville, IL Job Details Full-time $19.80 - $32.80 an hour 9 hours ago Qualifications Microsoft Word Microsoft Outlook Word embeddings High school diploma or GED Handling patient inquiries Client interaction via phone calls

Full Job Description Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assist clinical staff in maintaining accurate medical records.

Where You Will Work :

Aurora Medical Group (AMG) is part of Advocate Health , one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For:

High school diploma or equivalent. One to two years related customer service experience Experience handling difficult callers/customers/patients.

What You'll Do:

Onsite role. Monday - Friday, 8 hours shift between 800-1700. No weekends, major holidays. As a Pre-Certification Specialist , you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will: Contact the pre-certification vendor and provide the facility and patient demographic information. Monitor future orders and assure completion of pre-certification process by due date of procedure. Orient new associates to pre-certification functions in EPIC and other vendor specific applications Execute patient scheduling duties and document within the

EPIC/IDX

system(s) following provider specifics and scheduling guidelines.

About This Location:

Our oncologists and hematologists diagnose and treat adults with all types of cancers and blood diseases. Our office has its own lab, performs bone marrow biopsies, and administers chemotherapy. This Center is designated as a hospital outpatient department and operates under the name Advocate Infusion Center of Advocate Northside Health Network. Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace. Exposure to ill patients. Familiar with MS Word, Excel, and Outlook. Ability to solve problems posed by callers seeking pre-certification authorizations Ability to work under stressful conditions with demanding customers. Must lift 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. Ready to Take the

Next Step:

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