Clinic Operations Coordinator

Bloom Psychology Services is a private practice that helps children, teens, and adults navigate challenges and reach their full potential through comprehensive assessment, diagnostic clarification, and research-based interventions. The foundation of our practice is genuine empathy and a commitment to incorporating the most effective interventions to bring about positive change. Job Brief The Clinic Operations Coordinator is the operational heartbeat of Bloom, responsible for anticipating the needs of the clinic and creating a warm, welcoming first impression for our patients and their families. The person in this role manages the front-of-house space, supports a busy office of psychologists, and ensures our physical office remains a comforting, professional environment. While strong administrative skills are required, this is a highly client-facing role that requires critical thinking, proactive problem-solving, and clinical support. You will serve as the bridge between the waiting room and the therapy office, working collaboratively with our off-site administrative staff to ensure seamless daily operations and clinical readiness.

Job Responsibilities Patient Experience:

Welcome patients and their families to the office, demonstrating our core practice values of inclusivity, respect, kindness, and relational excellence during vulnerable moments.

Clinical & Administrative Support:

Proactively prepare sensitive clinical documentation, forms, and patient files for the clinical team, ensuring our psychologists have exactly what they need before each session begins.

Front Desk Triage:

Answer the practice phone, providing a warm first point of contact. Use critical thinking to triage general questions and seamlessly direct specific clinical, billing, or scheduling inquiries to the appropriate specialized team member.

Office Environment:

Take ownership of the physical office space to ensure the waiting room and facilities are kept clean, clutter-free, welcoming, and professional in appearance at all times.

Communication:

Respond promptly to general patient messages and coordinate daily communication with the broader Bloom administrative team to ensure smooth operations.

Equipment & Operations:

Maintain and troubleshoot day-to-day office equipment, including scanners, fax machines, printers, and telephones.

Privacy & Compliance:

Exhibit high-level professionalism and strict confidentiality at all times, adhering to patient privacy rules outlined in the Health Insurance Portability and Accountability Act (HIPAA). Requirements +

Qualifications Return-to-Work Friendly:

We actively encourage professionals re-entering the workforce—including parents or caregivers who have taken a career pause—to apply. We highly value the executive functioning, crisis management, and life experience you bring to the table. College degree preferred. Previous operations, office coordination, or administrative support experience required; previous medical administration or clinical support experience is a strong plus. Demonstrated commitment to fostering an inclusive and welcoming environment for all patients. High degree of proficiency in Microsoft Word and Excel, with a strong aptitude for learning new technologies and software. Excellent written and verbal communication skills with a high degree of empathy. A highly organized, critical thinker who can work independently, anticipate needs without being micromanaged, and support a larger team. A positive, upbeat attitude with a professional, respectful, and kind demeanor. Our Commitment to Inclusivity At Bloom, our practice is built on growth, connection, and authenticity. We are deeply committed to creating a safe, welcoming, and affirming space for every single person who walks through our doors. We proudly celebrate and serve clients and team members of all backgrounds, identities, and orientations. Bloom is an explicitly LGBTQ+ affirming practice, and it is a strict requirement that every member of our staff upholds these values of active inclusivity, warmth, and respect in all communications and client interactions.

Job Details Location:

10100 Lantern Road, Suite 125, Fishers, IN 46037

Hours:

Monday 9:00am

• 5:00pm, Tuesday 8:00am
• 5:00pm, Thursday 8:00am
• 5:00pm

Salary:

Commensurate with experience

Start Date:

July 2026

Pay:

$20.00

• $25.

00 per hour

Education:

Bachelor's (Required)

Work Location:

In person