A Healthcare Administrator directs and coordinates delivery of health care and medical services. Manages finances and recordkeeping and communications with medical staff. Works to improve quality and efficiency. May run smaller medical practices or work in specialized areas within large hospitals or health care systems.
Back Manager, Patient Access, Days JOB_DESCRIPTION.SHARE.HTML
CAROUSEL
_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Jeffersonville, Indiana Pt Access/Scheduling 160781 Regular Full-Time Days Norton Clark Hospital mail_outline Get future jobs matching this search Login or Register Job Description Responsibilities Manages and coordinates all daily functions in assigned Patient Access area. Provides quality service to patients, physician's offices and ancillary departments. Provides educational material, and trains staff on updated procedures, and additional services being offered by the facility. Maintains and develops communication channels with staff through department meetings, e-mail, and one-on-one counseling. Interviews, hires and trains employees. Reviews and evaluates employee performance. Researches and resolves conflicts. Elevates opportunities for improvement and action plans to meet objectives. Ensures all Patient Access processes are in-line with timely patient flow.
Key Responsibilities:
Subject matter expert in assigned areas of the Electronic Medical Record, policies and procedures. Assists with change implementation and demonstrates positive role modeling. Acts as a patient advocate through ensuring processes support the right way to provide service to all customers. Maintains appropriate documentation to support statistical reporting when technology solutions are not available. Develop new and current Patient Access staff to be knowledgeable users of technology, and customer service oriented employees. Ensure financial and demographic accuracy via training and regularly scheduled staff meetings. Provide timely feedback to direct reports by completing evaluations by due date, managing up to date files on employee performance and handle counseling/corrective action fairly and accurately in accordance with Norton Healthcare Performance Standards and policies. Develops comprehensive customer service programs to include training, key messaging, patient communication, and individual accountabilities. Identifies needs, develops and delivers content for specific training, based upon the operational needs of each area through coaching and role-playing exercises. Establishes ongoing formal and informal training programs for all staff members. Provides weekly updates on patient satisfaction scores per area, and keeps the staff up-to-date on their quarterly ranking. Responds immediately to email and voicemail to ensure highest level of customer service is provided to patients, physicians, physician offices and inter and intra faculty department representatives. Ensures staffing levels are managed to meet the need of patient volumes while maintaining budget and productivity objectives.
_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Find Your Purpose With Us Transcript At Norton Healthcare, we are innovators and researchers, strategic thinkers and problem solvers, support systems and advocates for our patients and families, servant leaders and compassionate caregivers. We work at the bedside and in medical offices in office buildings and at home, we work at the front desk and behind the scenes, we scrub in and step up for our community no matter your role. When you work for Norton Healthcare and Norton Children's, you are a part of a connected health system focused on healing through care, innovation, access and equity. We believe there is no limit to what our care can do. We're growing to better serve our community and we're looking for team members whose purpose is strengthened by their belief in how we all can make a difference together. With more than 400 sites of care throughout our region, including adult and pediatric hospitals, outpatient facilities, medical offices and specialty practices, there's a place for you. At Norton Healthcare and Norton Children's, our employees are what make our organization so special. Your well being is important to us. We don't just want you to stay here, we want you to thrive here. In addition to competitive benefits and compensation, you'll have access to a variety of programs including an employee wellness program and employee resource groups. We also invest in your career growth through programs supported by our workforce development program. These include tuition assistance and on the job training opportunities. Are you ready to discover a career with no limits? Explore opportunities by visiting Norton Healthcare careers.com. Pause Play % buffered 00:00 00:00 Unmute Mute Settings Captions Disabled Transcript Disabled Captions Back to captions menu Disabled English EN Español ES Deutsche DE 中文 ZH Français FR Exit fullscreen Enter fullscreen At Norton Healthcare, we are innovators and researchers, strategic thinkers … N Norton Healthcare
