Director of Hospitality and Premium Experiences

KANSAS ATHLETICS - 4.3

Lawrence, KS Job Details Full-time 1 day ago Qualifications NCAA standards Staff supervision Team supervision Spreadsheets Managing hospitality teams Bachelor's degree NCAA rules Productivity software Office experience Full Job Description The Director of Hospitality & Premium Experiences serves as the departmental leader for hospitality operations and development communications. This position oversees all premium hospitality spaces, game-day hospitality operations and staffing while ensuring a best-in-class experience for Kansas Athletics donors and guests. Lead all Development hospitality operations and premium experience initiatives; Oversee all premium hospitality spaces and donor hospitality environments, ensuring consistent delivery of exceptional guest experiences; Lead development communications for donor-facing correspondence, event communications, and coordination of messaging across the development team; Supervise and coordinate student workers and graduate assistants (GAs) supporting hospitality and event operations, including scheduling, training, and day-to-day direction; Serve as the primary point of contact for K Club items, coordinating logistics and communication for those functions; Provide events support for Development signature events and donor functions, assisting with planning, logistics, and on-site execution; Partner with the Director of Signature Events & Stewardship to coordinate travel logistics, hotel accommodations, transportation, and hospitality arrangements for donor groups; Supervise and provide leadership to one Development Coordinator, including delegation of duties, training, and performance management; Oversee the hospitality budget, working with the gift administrator to process payments; Recommend and implement strategies to increase donor engagement and operational efficiency; Other work-related duties as assigned by the Athletics Director or their designee.

Required Qualifications:

Bachelor's degree from an accredited college or university; Minimum two years full-time work experience in a professional office setting, preferably including hospitality, events, or development communications; Demonstrated proficiency using the Microsoft Office suite (Excel, Word, etc.); Demonstrated excellent verbal and written communication skills; Demonstrated organizational skills with the ability to multitask; Experience successfully dealing with the public while providing exceptional customer service; Prior experience supervising staff, student workers, or graduate assistants; Self-starter that takes a proactive approach to work; Ability and willingness to travel as needed; Ability and willingness to work occasional evenings, weekends, and holidays, as needed; Knowledge of and commitment to NCAA rules.

Preferred Qualifications:

Previous event and/or hospitality work experience in a collegiate athletics environment; Master's degree from an accredited college or university.