Overview We are seeking a dynamic and compassionate Front Desk Patient Care Coordinator to join our healthcare team! This energetic role is vital in creating a welcoming environment for patients and ensuring seamless clinic operations. As the first point of contact, you will manage patient intake, coordinate appointments, and facilitate efficient communication between patients and clinical staff. Your enthusiasm and organizational skills will help foster a positive patient experience while supporting the administrative needs of the practice. This paid position offers an exciting opportunity to grow within a vibrant healthcare setting dedicated to delivering exceptional care. Duties Greet patients warmly, verify their information, and assist with check-in and check-out processes using Electronic Health Record (EHR) systems such as Epic, Meditech, or eClinicalWorks Schedule patient appointments accurately utilizing medical scheduling software and coordinate follow-up visits as needed Collect and review patient documentation, insurance information, and medical history while ensuring compliance with HIPAA and clinical confidentiality policies Manage multi-line phone systems with professional phone etiquette, answer inquiries, and direct calls efficiently Assist with medical billing and collections by verifying insurance coverage, understanding health insurance policies like Medicare, and processing payments using medical collection procedures Maintain organized medical records, files, and electronic health records (EHR) in accordance with health information management standards Support clinical staff by preparing care plans, reviewing documentation for accuracy, and performing clerical tasks such as data entry, filing, and typing with proficiency in Microsoft Office tools Qualifications Prior experience in a medical office or healthcare environment with strong clerical support skills Knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth or similar platforms Familiarity with medical terminology, CPT coding, ICD-9/10 coding, ICD coding standards for accurate documentation review Experience with medical billing processes including insurance verification and collection procedures Excellent customer service skills combined with professional phone etiquette and effective communication abilities Bilingual capabilities are highly desirable to serve diverse patient populations effectively Proficiency in computer skills including typing (10 key), data entry, filing, and managing multi-line phone systems Ability to handle sensitive information confidentially while adhering to HIPAA regulations Strong organizational skills with attention to detail in managing medical records and documentation review Office experience demonstrating familiarity with health insurance knowledge, clinical confidentiality policies, and electronic health records management Join us in making a meaningful difference by providing outstanding administrative support in a fast-paced healthcare environment!

Pay:

$17.25 - $19.00 per hour Expected hours: 30.0 - 38.0 per week

Benefits:

401(k) matching Paid time off

Work Location:

In person